At a Glance
- Tasks: Support operations, maintain standards, and assist with events across multiple locations.
- Company: Join the vibrant Honi Poke team serving fresh, feel-good food.
- Benefits: Up to £38,000 salary, bonus, free meals, and generous discounts.
- Other info: Enjoy a dynamic role with travel opportunities and clear pathways to management.
- Why this job: Be part of a fun team culture and grow your career in operations.
- Qualifications: Experience in operations or hospitality, strong organisational skills, and great communication.
The predicted salary is between 38000 - 38000 £ per year.
Join the Honi Poke Team! At Honi Poke, we serve fresh, fast, feel-good food. Inspired by the bold flavours of Pacific Hawaiian cuisine, our vibrant poke bowls and sushi grab-and-go options bring sunshine to busy streets - but it's our people who make the real difference. We're looking for an energetic, hands-on Central Operations Executive to join our team as a flexible, field-based resource supporting the senior leadership team and stores across the business.
You'll be the person we rely on to keep things running smoothly - whether that's maintaining our menus and platforms, helping launch a new site or menu, supporting events, or ensuring our operational standards stay consistently high across every location.
What You'll Do
- Operational Support
- Conduct site visits to support operational standards, compliance, and guest experience
- Support implementation of operational initiatives, product launches, and company projects
- Identify operational issues and escalate concerns appropriately
- Ensure consistent execution of company standards across all sites visited
- Assist site management teams during periods of absence, transition, or peak trading
- Administration & Coordination
- Provide day-to-day administrative support to the Operations team
- Maintain operational documents, trackers, reports, and shared resources
- Track actions and follow up on outstanding tasks across departments
- Prepare reports, presentations, and operational updates
- Manage and maintain operational filing systems and databases
- Events & Project Support
- Assist in the planning and delivery of company events, launches, training sessions, and store initiatives
- Support new site openings, relaunches, and promotional activities
- Guest, Catering & Communications
- Manage operational inboxes and respond to enquiries professionally
- Support catering enquiries and event bookings where required
- Handle guest feedback and complaints, ensuring timely resolution and escalation
- Act as a professional representative of the business when communicating with guests, suppliers, and stakeholders
- Compliance & Standards
- Support compliance with Health & Safety, Food Safety, and company policies
- Assist with audits, corrective actions, and operational reviews
- Ensure operational documentation and platforms remains accurate and up to date
Who You Are
You're organised, adaptable, and energised by variety - no two weeks in this role look the same. You bring positivity to every site you visit and take pride in maintaining high standards.
Essential
- Previous experience in an operations, administration, or hospitality support role
- Strong organisational and administrative skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities across different locations
- Proficiency in Microsoft Office and/or Google Workspace
- Happy to travel regularly across London and regional sites
What We Offer
- A salary of up to £38,000 per annum + bonus
- Enhanced holiday pay, rising with length of service
- Complimentary meals during your shifts
- Generous staff discount for you, your friends & family
- A fun, positive team culture with training and development opportunities
- Employee Assistance Programme for wellbeing support
- A clear pathway into management, we are growing and want you to grow with us too
Ready to Join Us?
Bring your energy, organisation, and passion to Honi Poke and help us deliver fresh, fast, feel-good food across every location. Apply today - we can't wait to welcome you to the team!
Central Operations Support Executive in London employer: Honi Poke
Honi Poke is an excellent employer that fosters a vibrant and fun team culture at our Battersea branch in London. We offer competitive pay, free meals, and paid breaks, ensuring our employees feel valued and supported. With opportunities for growth within the hospitality sector, we are dedicated to providing a rewarding work environment where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Central Operations Support Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Honi Poke. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Honi Poke
Don't be shy about reaching out to Honi Poke directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Central Operations Support Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Honi Poke and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Honi Poke
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
