Central Operations Executive
Join the Honi Poke Team!
At Honi Poke, we serve fresh, fast, feel-good food. Inspired by the bold flavours of Pacific Hawaiian cuisine, our vibrant poke bowls and sushi grab-and-go options bring sunshine to busy streets - but it's our people who make the real difference.
We're looking for an energetic, hands-on Central Operations Executive to join our team as a flexible, field-based resource supporting the senior leadership team and stores across the business. You'll be the person we rely on to keep things running smoothly - whether that's maintaining our menus and platforms, helping launch a new site or menu, supporting events, or ensuring our operational standards stay consistently high across every location.
What You'll Do
Operational Support
- Conduct site visits to support operational standards, compliance, and guest experience
- Support implementation of operational initiatives, product launches, and company projects
- Identify operational issues and escal ate concerns appropriately
- Ensure consistent execution of company standards across all sites visited
- Assist site management teams during periods of absence, transition, or peak trading
Administration & Coordination
- Provide day-to-day administrative support to the Operations team
- Maintain operational documents, trackers, reports, and shared resources
- Track actions and follow up on outstanding tasks across departments
- Prepare reports, presentations, and operational updates
- Manage and maintain operational filing systems and databases
Events & Project Support
- Assist in the planning and delivery of company events, launches, training sessions, and store initiatives
- Support new site openings, relaunches, and promotional activities
Guest, Catering & Communications
- Manage operational inboxes and respond to enquiries professionally
- Support catering enquiries and event bookings where required
- Handle guest feedback and complaints, ensuring timely resolution and escalation
- Act as a professional representative of the business when communicating with guests, suppliers, and stakeholders
Compliance & Standards
- Support compliance with Health & Safety, Food Safety, and company policies
- Assist with audits, corrective actions, and operational reviews
- Ensure operational documentation and platforms remains accurate and up to date
Who You Are
You're organised, adaptable, and energised by variety - no two weeks in this role look the same. You bring positivity to every site you visit and take pride in maintaining high standards.
Essential
- Previous experience in an operations, administration, or hospitality support role
- Strong organisational and administrative skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities across different locations
- Proficiency in Microsoft Office and/or Google Workspace
- Happy to travel regularly across London and regional sites
What We Offer
- A salary of up to £38,000 per annum + bonus
- Enhanced holiday pay, rising with length of service
- Complimentary meals during your shifts
- Generous staff discount for you, your friends & family
- A fun, positive team culture with training and development opportunities
- Employee Assistance Programme for wellbeing support
- A clear pathway into management, we are growing and want you to grow with us too
That's the way we bowl!
Central Operations Executive in City of Westminster employer: Honi Poke LTD
Honi Poke Ltd. offers a vibrant work environment in the heart of the City of London, where passionate leaders can thrive. With a focus on operational excellence and exceptional customer experiences, we provide our General Managers with competitive salaries, opportunities for professional growth, and a supportive culture that values teamwork and innovation. Join us to inspire and delight both your team and our customers in a dynamic and rewarding setting.
