At a Glance
- Tasks: Welcome and seat guests, manage reservations, and ensure a smooth dining experience.
- Company: Join the prestigious Peninsula London, known for luxury and exceptional service.
- Benefits: Market-leading pay, service charge, and attractive perks await you.
- Other info: Flexible hours available; perfect for students looking to gain valuable experience.
- Why this job: Be part of a vibrant team in a high-profile restaurant with live music.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 31500 - 38500 £ per year.
The Peninsula London is delighted to announce that we are seeking a Receptionist (Full Time or Casual) to work within our Lobby Restaurant, responsible for welcoming and seating all guests, reporting to the restaurant manager. The Peninsula Hotels are renowned for the Lobby experience, with live music, a luxurious setting, and food and beverage service at the highest level, which our guests have become accustomed to and that is synonymous with our brand. With a passion for service and a friendly and approachable demeanour, this position is instrumental in coordinating and managing this busy environment whilst ensuring a calm and exceptional guest experience.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:
- Welcoming and seating guests, handling all calls and confirming reservations as well as coordinating and handling the busy environment.
- A great communicator, taking on all guest feedback and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and communicated to the Lobby Manager.
- Have knowledge of the Food and Beverage menu.
- Establish and maintain positive guest and colleague interactions with productive working relationships.
General requirements:
- Proven track record of understanding an all-day dining restaurant and good knowledge of restaurant operations.
- Previous experience preferred and hospitality studies desirable.
- Friendly and positive with a flexible approach and ability to work under pressure.
We look forward to welcoming you to the Peninsula family and receiving your resume.
Receptionist - The Lobby Restaurant (Full Time or Casual) in London employer: Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a vibrant work culture that prioritises excellence and teamwork in the heart of one of the world's most prestigious cities. With competitive remuneration, service charges, and a range of attractive benefits, employees are encouraged to grow and develop their skills within a supportive environment. Joining our award-winning team means being part of a culinary destination where creativity and passion for service come together to create unforgettable guest experiences.
Contact Details:
Hongkong and Shanghai Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - The Lobby Restaurant (Full Time or Casual) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hongkong and Shanghai Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hongkong and Shanghai Hotels
Don't be shy about reaching out to Hongkong and Shanghai Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - The Lobby Restaurant (Full Time or Casual) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hongkong and Shanghai Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hongkong and Shanghai Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
