At a Glance
- Tasks: Welcome guests and ensure their arrival and departure experiences are exceptional.
- Company: Join the prestigious Peninsula London, known for luxury service and dedication.
- Benefits: Be part of an award-winning team with opportunities for growth and development.
- Other info: Dynamic environment with a focus on teamwork and adaptability.
- Why this job: Make a lasting impression as a Peninsula Ambassador in a high-profile hotel.
- Qualifications: Customer service experience and a passion for delivering excellent guest experiences.
The predicted salary is between 12 - 15 £ per hour.
The Peninsula London is delighted to announce that we are seeking a
Page (Casual) , reporting to the Head Concierge.
This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences, based at the door or every entrance.
First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Page as our Peninsula Ambassadors.
- An exceptional opportunity to join our high-profile flagship hotel and residences in London.
- The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees.
- Join our award-winning group, working alongside a highly experienced team.
- Key Accountabilities
- Greet all arriving and departing guests as they enter and leave the Hotel & Residences.
- Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
- Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Ability to give information and directions about London to guests and to drivers
- Keep the driveway and lobby safe, clean, and clear.
- Handle errands for guest needs.
- General requirements
- Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
- Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
- Confident conversationalist always engaging with guests and colleagues.
- Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Page (Casual) in London employer: Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a unique opportunity to be part of a prestigious hotel renowned for its luxury service and commitment to employee development. With a focus on creating memorable guest experiences, our work culture fosters collaboration and excellence, providing employees with the chance to grow alongside a highly experienced team in one of the world's most vibrant cities. Join us and become a valued ambassador of The Peninsula, where your contributions are recognised and rewarded.
Contact Details:
Hongkong and Shanghai Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Page (Casual) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hongkong and Shanghai Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hongkong and Shanghai Hotels
Don't be shy about reaching out to Hongkong and Shanghai Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Page (Casual) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hongkong and Shanghai Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hongkong and Shanghai Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
