At a Glance
- Tasks: Lead the Housekeeping team to ensure exceptional guest experiences and maintain high standards.
- Company: Join The Peninsula London, a prestigious flagship hotel with a reputation for excellence.
- Benefits: Market-leading salary, service charge, and attractive benefits await you.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an award-winning team and elevate luxury hospitality standards.
- Qualifications: 5 years in luxury hotel housekeeping management and strong leadership skills required.
The predicted salary is between 28103 - 34348 £ per year.
The Peninsula London is seeking to hire an experienced
Housekeeping Manager .
This role will report to the Assistant Director of Housekeeping and be responsible for planning, directing, controling the daily activities and operations of the Housekeeping Department, focusing on guest room and front of house, to maintain and improve the Peninsula Service Principles.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
- Key accountabilities
- Oversee the daily operations of Guest Rooms, Public Areas and Heart of House areas to ensure all standards are achieved and maintained.
- Manage daily staffing levels, scheduling and deployment of resources to ensure service delivery and productivity targets are achieved.
- Support labour management initiatives through effective rota planning and monitoring of payroll expenditure and overtime.
- Exceed guest expectations pertaining to guest room presentation and Housekeeping service in keeping with the Peninsula Service Principles.
Coordinate guest feedback and ensure elevated service recovery where required.
- Seek continuous improvement across hygiene, cleanliness, service standards and quality whilst championing and anticipating guest needs.
- Inspect guest rooms, public areas, employee facilities and heart of house locations to ensure the physical product is representative of Peninsula standards, clean and well maintained, communicating any defects to the respective department.
- Support departmental budgets by controlling costs relating to labour, operating supplies, linen and equipment.
- Recruit, develop, motivate, supervise and coach department employees in maintaining a culture aligned with the Mission, Vision, Values and Core Principles of HSH.
- General requirements
- Require 5 years in a similar role within luxury hotels environment.
- Housekeeping operational leadership experience.
- Hands on knowledge of luxury housekeeping operations, including uniform, laundry and large scale public area operations.
- Strong financial acumen; labour management and cost control.
- People leader and trainer having prior experience managing diverse teams.
- Self-starter, with exceptional problem-solving and organisational skills.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Housekeeping Manager in London employer: Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration within our award-winning Pastry Team. With competitive remuneration, service charge, and attractive benefits, we provide ample opportunities for professional growth in a prestigious environment, making it an ideal place for passionate bakers to thrive and create memorable culinary experiences.
Contact Details:
Hongkong and Shanghai Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hongkong and Shanghai Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hongkong and Shanghai Hotels
Don't be shy about reaching out to Hongkong and Shanghai Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hongkong and Shanghai Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hongkong and Shanghai Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
