At a Glance
- Tasks: Lead and manage events, ensuring smooth operations and high service standards.
- Company: Join the prestigious Peninsula London, a flagship hotel known for excellence.
- Benefits: Market-leading pay, service charges, and attractive perks await you.
- Other info: Work in a vibrant environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Experience in event management and strong leadership skills required.
The Peninsula London is pleased to announce we are seeking a Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager, and be responsible for the smooth running of events, roster management, and guiding a team through service with a hands-on approach to provide high levels of service.
With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event. With 6 meeting rooms, a 15-seat screening room, and a grand ballroom for up to 450 guests banquet style or up to 1200 for cocktail receptions.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charges and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
- Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with set-up information, and ensuring correct postings.
- Ability to direct and lead a team of colleagues to deliver an event to the agreed standards.
- Oversee the punctuality and appearance of all banquet service colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
- Establish and maintain positive guest and colleague interactions with good working relationships.
- Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
- Monitor and ensure the updating and maintenance of Guest History records. Create meaningful and impactful relationships with event planners and other bookers.
General requirements
- Possess a good knowledge of food and beverage with a strong understanding, passion, and appreciation of Conferences and Events.
- Previous experience leading a team and overseeing events within a 5* hotel environment.
- Good communication skills with a friendly and approachable demeanour.
- Excellent time management and organizational skills, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Events Operations Floor Manager - Banqueting in London employer: Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a vibrant work culture that prioritises excellence and teamwork in the heart of one of the world's most prestigious cities. With competitive remuneration, service charges, and a range of attractive benefits, employees are encouraged to grow and develop their skills within a supportive environment. Joining our award-winning team means being part of a culinary destination where creativity and passion for service come together to create unforgettable guest experiences.
Contact Details:
Hongkong and Shanghai Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Floor Manager - Banqueting in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hongkong and Shanghai Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hongkong and Shanghai Hotels
Don't be shy about reaching out to Hongkong and Shanghai Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Operations Floor Manager - Banqueting in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hongkong and Shanghai Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hongkong and Shanghai Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
