At a Glance
- Tasks: Welcome guests and ensure a smooth arrival and departure experience.
- Company: Join the prestigious Peninsula London, known for luxury and exceptional service.
- Benefits: Market-leading pay, service charge, and attractive perks await you.
- Other info: Work with an award-winning team in a dynamic environment.
- Why this job: Be the first and last impression for guests at a top hotel.
- Qualifications: Customer service skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
The Peninsula London is delighted to announce that we are seeking a Doorperson, reporting to the Head Concierge. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences ensuring genuine recognition. The role is also critical in managing the traffic and controlling the door and flow of the forecourt. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Doorperson for this experience. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities:- Possess in-depth knowledge of the hotel, immediate community, and London landmarks.
- Welcome guests in the forecourt and assist guests in getting in and out of vehicles.
- Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Assist guests in arranging transportation to and from the airport/station or any destination.
- Ability to give information and directions about London to guests and to drivers.
- This role will require a UK full clear driving license.
- Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
- Confident conversationalist always engaging with guests and colleagues.
- Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Doorperson in London employer: Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a prestigious opportunity to join a luxury hotel renowned for its high standards of service. With market-leading remuneration and attractive benefits, employees are part of an award-winning team that values genuine guest interactions and personal growth. Located in the heart of London, this role not only provides a chance to work in a vibrant environment but also to develop a deep knowledge of the city and its landmarks, enhancing both personal and professional experiences.
Contact Details:
Hongkong and Shanghai Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hongkong and Shanghai Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hongkong and Shanghai Hotels
Don't be shy about reaching out to Hongkong and Shanghai Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Doorperson in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hongkong and Shanghai Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hongkong and Shanghai Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
