At a Glance
- Tasks: Deliver exceptional service to guests and ensure smooth hotel operations.
- Company: Join the prestigious Peninsula London, known for luxury and excellence.
- Benefits: Competitive pay, service charge, and attractive perks await you.
- Other info: Flexible night shifts and opportunities for growth in a dynamic environment.
- Why this job: Be part of a dedicated team creating unforgettable guest experiences.
- Qualifications: Experience in hotel operations and a passion for luxury service required.
The predicted salary is between 31500 - 38500 £ per year.
The Peninsula London is pleased to announce that we are seeking a
Guest Experience Executive that will report to the Assistant Manager, Guest Experience.
This role is a fundamental position that offers high levels of service to our guests, visitors, and residents.
Focusing on the arrival and departure experiences and the guest experience throughout their stay, offering impeccable service in line with our Peninsula Service Principles.
We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them.
When on duty, this position will oversee the smooth operations of the hotel and manage all emergency incidents, should they arise, ensuring the safety and security of guests and colleagues alike.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
- Key Accountabilities
- Strives to continuously improving guest experiences and to live and breathe the Peninsula Service Principles.
- Seeks out improvement for better service standard and to anticipate guest needs
- Takes responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery
- Co-ordinates with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are setup accordingly
- Establishes close guest contact, Handles discounts and credits in accordance with policy and procedures.
- General requirements
- Experience and knowledge of hotel operations through a similar position, ideally with proven track record of management experience within a luxury hotel.
- High proficiency in relevant computer software applications especially Microsoft office with exceptional knowledge of front office auditing and accounting procedures.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
- This position requires the fulfilment of night shift duties based on the operational needs of the business.
The ability and willingness to work during these hours is a necessary condition of employment.
Guest Experience Executive employer: Hongkong and Shanghai Hotels, Limited
Hongkong and Shanghai Hotels, Limited is an attractive employer due to its focus on employee development and a high standard of service. The company fosters a collaborative work environment where staff can thrive and contribute to guest experiences. Competitive pay and benefits further enhance its appeal as a workplace.
Contact Details:
Hongkong and Shanghai Hotels, Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hongkong and Shanghai Hotels, Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hongkong and Shanghai Hotels, Limited
Don't be shy about reaching out to Hongkong and Shanghai Hotels, Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hongkong and Shanghai Hotels, Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hongkong and Shanghai Hotels, Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
