Modern Workspace EUC Technology Lead

Shift Pattern: Standard 40 Hour Week (United Kingdom)

Scheduled Weekly Hours: 40

Corporate Grade: D - Assistant Vice President

Reporting Line: (UK Division) Information Technology

Location: UK-London

Worker Type: Permanent

Overall Purpose of Role: The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design, delivery, and lifecycle management of the organisation’s workplace technology platforms. This role ensures secure, reliable, and modern digital experiences across desktops, laptops, virtual environments, and core productivity services. The Modern Workspace EUC Technology Lead is accountable for the stability, security, and evolution of the end‐user computing estate, ensuring high availability, regulatory compliance, and an improved employee experience across all workplace technologies. The role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience.

Responsibilities:

• End User Computing Leadership: Lead the strategy, roadmap, and technical governance for all EUC services, including Windows endpoints, virtual desktops, and productivity tools. Own the lifecycle management of desktop and laptop builds, configuration, patching, and hardware standards. Drive adoption of modern workplace tooling such as Intune, Autopilot, Windows Update for Business, and advanced configuration frameworks.
• Patching & Security Compliance: Oversee and optimise desktop/laptop patching processes. Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation. Work with Cyber Security teams to address endpoint risks.
• Citrix & Virtual Environment Management: Act as technical lead for Citrix environments. Optimise performance and user experience. Support upgrades, integrations, and troubleshooting.
• Microsoft Exchange & Messaging Services: Provide expert-level support for Microsoft Exchange. Manage mail routing, compliance features, policies, and identity integrations.
• Operational Excellence: Lead incident and problem resolution for EUC platforms. Create and maintain technical documentation. Collaborate with infrastructure and security teams.
• Project & Stakeholder Management: Drive technical delivery of EUC-related projects and upgrades. Engage with business stakeholders. Manage third‐party vendors.

PERSON SPECIFICATION:

Academic and Professional Qualifications Required: Proven career history within a regulated environment, preferably financial services, exchange, or capital markets, with demonstrable experience operating under strong governance, security, and compliance requirements. Minimum 5+ years’ experience in a financial or similarly complex enterprise organisation, working in an engineering, architecture, or technology ownership capacity. Experience in End User Computing, Workplace Technology, or Desktop Engineering roles, with exposure to enterprise‐scale environments. Experience in a senior or lead role, demonstrating technical ownership, solution leadership, or delivery accountability across platforms or services. Strong experience working within an ITIL‐governed operating model, including incident, problem, change, and service lifecycle management. Demonstrated track record of operating within engineering or architecture service frameworks, contributing to standards, patterns, and technology direction. Bachelor’s degree in Computer Science, Information Technology, or a related discipline is preferred; however, equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications.

Required Knowledge and Level of Experience:

• Degree in Computer Science, IT or related disciplines.
• Microsoft Endpoint Manager (Intune) — advanced administration, AutoPilot, compliance policies, configuration profiles, app lifecycle management.
• Windows 11 — expert-level understanding, including security baselines, update rings, and troubleshooting.
• macOS management (e.g. Intune for macOS) — working to advanced level depending on organisation.
• Mobile Device Management — iOS OS knowledge and MDM frameworks.
• Microsoft 365 ecosystem — Exchange Online, Teams, OneDrive, SharePoint, Defender for Office.
• Collaboration hardware — meeting room tech, Teams Rooms, AV solutions.
• Microsoft Defender suite (Defender for Endpoint, SmartScreen, ASR rules).
• Zero Trust principles.
• Conditional Access & identity protection (Azure AD / Entra ID).
• CIS security baselines and endpoint hardening.
• PowerShell — medium–advanced scripting for automation, image customisation, packaging.
• Basic CI/CD awareness (e.g., Git, Azure DevOps) beneficial.
• MSI, MSIX, Win32 app packaging.
• Deployment automation and lifecycle management.
• Software distribution best practices.
• Basic network fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Endpoint connectivity troubleshooting.
• Understanding of enterprise architecture and integration points.
• Any knowledge and experience of containerisation highly desirable.

Skills set and Core Competencies Required for Role:

• Strong technical leadership experience across End User Computing and Modern Workspace platforms, acting as a trusted subject‐matter authority.
• Solid experience with virtualisation technologies (e.g. Citrix) and supporting Windows Server and EUC infrastructure services.
• Strong understanding of endpoint platforms, security baselines, and enterprise hardening standards in regulated environments.
• Experience defining and enforcing technical standards, patterns, and governance within an ITIL‐aligned operating model.
• Ability to understand and maintain automation and deployment code within a CI/CD pipeline environment.
• Proven ability to drive operational stability, security compliance, and service improvement across workplace technologies.
• Strong stakeholder management skills, with the ability to influence and communicate effectively across technical and non‐technical audiences.
• Demonstrated leadership capability, including mentoring engineers, working with third‐party suppliers, and promoting best practices.
• Highly organised, proactive, and outcomes‐focused, with a user‐centric mindset and strong sense of ownership.

Personal Qualities:

• Ability to work under pressure with changing priorities.
• A dynamic and self-motivated attitude.
• Accountable and proactive.
• Proactive, user centric mindset focused on employee experience.
• Must display strong analytical skills and attention for detail.
• Desire to learn new skills.
• Leadership skills ability to mentor engineers and uplift team capability.
• Strong Relationship Management skills, ability to build and create lasting relationships with all levels of internal stakeholders and outsourced providers.
• Highly effective planning and prioritisation skills.
• Presentation skills. Both written and oral.
• Strong understanding of process management.
• Excellent documentation skills.
• Team work: Must demonstrate the ability to work as part of a wider team, fully solve problems and stand behind solutions. Should be comfortable asking for help if needed.
• Ownership: Must be able to take the initiative, own issues within the area and see through to completion.
• Challenge: Must be able to learn from successes and mistakes, challenge others in a respectful and constructive way, and involve the right people to come to a decision.