At a Glance
- Tasks: Provide technical support and maintenance for smart metering solutions across Scotland.
- Company: Join Honeywell, a leader in automation and sustainability.
- Benefits: Enjoy competitive salary, ongoing training, and a diverse work culture.
- Other info: Work in a dynamic environment with opportunities for personal development.
- Why this job: Make a real impact on sustainability while enhancing your technical skills.
- Qualifications: Experience in engineering or technical support with strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
We have an opportunity for a Smart Meter Engineer to join us at Honeywell, in central belt Scotland, where you will be responsible for technical support and service maintenance of the smart metering and associated Advanced Metering Infrastructure (AMI) at our customer sites, understanding the client’s operational requirements and how these are met by Honeywell’s solutions. This role will predominantly serve customers across central belt Scotland but Scotland wide travel will be required from time to time.
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions - by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions. We enable our customers to enhance the safety, sustainability, resilience and productivity of their people, plants, and assets.
Responsibilities:
- Provide technical support, training, and workshops to customers on operation, maintenance, and optimisation of smart water metering solutions.
- Deliver second-line technical support by investigating and resolving smart metering and AMI incidents, both remotely and in the field.
- Collaborate with production, logistics, and third-party technology providers to ensure successful configuration, deployment, and delivery of metering and telecommunications equipment.
- Support testing, pilot installations, proof-of-concept projects, and end-to-end solution validation to achieve customer approval and successful project implementation.
- Contribute to continuous product improvement by providing technical feedback, supporting product demonstrations, and staying informed of industry developments, standards, and best practices.
Qualifications:
- Proven experience in a field-based engineering, technical support, or maintenance role, with a strong ability to diagnose faults and resolve technical issues effectively.
- Excellent customer-facing and relationship-building skills, with confidence in delivering technical guidance, training and support to a diverse range of customers and stakeholders.
- Strong problem-solving and analytical abilities, with a structured and methodical approach to investigations, testing, and delivering practical solutions.
- Hands-on, self-motivated engineer with a proactive attitude, capable of working independently while collaborating effectively across remote and multidisciplinary teams.
- Strong communication and IT skills, including the ability to explain technical information clearly and adapt quickly to new technologies, products, and digital monitoring systems.
Our offer:
- A culture that fosters inclusion, diversity and innovation.
- Market specific training and ongoing personal development.
- Competitive salary and benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other support as needed.
Smart Meter Engineer employer: Honeywell
Honeywell offers an exceptional work environment for the Evening Warehouse Administrator role in Ellesmere Port, where employees are encouraged to thrive in a culture that prioritises innovation and diversity. With a focus on professional growth, team members benefit from comprehensive training and development opportunities, alongside a supportive atmosphere that fosters collaboration and respect. Join us to be part of a dynamic team that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Meter Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Honeywell. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Honeywell before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Smart Meter Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Honeywell:Your cover letter is your chance to shine! Tell us why you want to work at Honeywell specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Honeywell!
How to prepare for a job interview at Honeywell
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
