At a Glance
- Tasks: Support training initiatives and develop engaging materials with a friendly team.
- Company: Join Honeywell Technology, a leader in building automation and innovation.
- Benefits: Flexible work arrangements, mentorship, and clear career growth pathways.
- Other info: Dynamic environment with opportunities for permanent roles post-internship.
- Why this job: Gain hands-on experience while making a real impact in the tech industry.
- Qualifications: Studying or graduated in relevant fields with a passion for training.
The predicted salary is between 22500 - 27500 £ per year.
As a Customer Trainer Intern at Honeywell Technology, in Leicester, you will be working with our experienced and friendly Training team, who will support and guide you in shaping our Learning landscape. This is a hybrid role, 3 days at the office + 2 days work from home model. This role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell Technology. This internship is set up for 12 months for either a sandwich placement starting in Summer 2026, or a recent 2025 graduate, with the opportunity for a permanent opportunity once you graduate in 2028, or complete said internship.
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell Technology takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Responsibilities
- Support for the introduction of a new booking and management system for training in Europe (classic project work), including implementing a new bonus points program.
- Creation of training material for presentations and trainings, including e-training development.
- Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
- Attend the relevant train-the-trainer programmes with the associated resources and ensure that regular training updates are carried out in conjunction with engineering & offering management.
- Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.
Qualifications
- Currently studying a sandwich course degree, or graduated no earlier than 2025, in electrical, automation, management, business administration, electronic engineering or similar with a passion for training and graduating in 2028.
- A basic understanding of fire detection systems, (this can be from your studies, or day-to-day life).
- Lives within an easy commute of our Leicester office.
- Business level English, both written and spoken.
- Full and permanent right to work in the UK.
We Offer:
- Career Growth: Clear pathways for advancement, regular feedback, and mentorship opportunities.
- Skill Development: Access to training and certifications.
- Work-Life Balance: Flexible working arrangements and support for combining work with education.
- Tech and Innovation: Access to modern tools, technologies, and innovative work environments.
- Company Culture: Sense of community, team-building activities, and social events.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and make an impact!
CX Training Specialist employer: Honeywell
Honeywell is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its diverse team of over 50,000 professionals. As a Sales Director in Europe, you will benefit from extensive employee growth opportunities, including leadership development and access to cutting-edge technology, all while contributing to meaningful projects that shape the future of industrial software solutions. Join us to be part of a global team dedicated to making a positive impact on communities and industries worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land CX Training Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Honeywell. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Honeywell before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CX Training Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Honeywell:Your cover letter is your chance to shine! Tell us why you want to work at Honeywell specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Honeywell!
How to prepare for a job interview at Honeywell
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
