At a Glance
- Tasks: Build strong customer relationships and ensure their success with our products.
- Company: Join Honeywell, a leader in innovation for over 100 years.
- Benefits: Remote work, market-specific training, and ongoing personal development.
- Other info: Be part of a diverse global team shaping the future.
- Why this job: Make a real impact on customer satisfaction and drive innovation.
- Qualifications: Experience in Customer Success and a degree in Biology or related field preferred.
The predicted salary is between 35000 - 45000 £ per year.
We have an opportunity for a Customer Success Rep II (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.
This is a remote role with around 25% travel across UK, Ireland and Northern Europe.
Key Responsibilities- Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement.
- Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes.
- Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts.
- Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities.
- Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support.
- Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction.
- Strong experience in Customer Success and SaaS, with a Bachelor's degree in Biology, Healthcare, Marketing, or a related field preferred.
- Strong preference for experience within Life Science industry.
- Proven track record of building and maintaining strong customer relationships.
- Strong problem-solving and negotiation abilities.
- Experience working with Salesforce and customer success tools (Gainsight).
- A culture that fosters inclusion, diversity, and innovation in an international work environment.
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
Customer Success Rep II [Life Sciences] in Bracknell employer: Honeywell
At Honeywell, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and personal growth. As a Customer Success Rep II in the Life Sciences sector, you will benefit from market-specific training, ongoing professional development, and the opportunity to make a meaningful impact on customer satisfaction and retention. With a commitment to diversity and employee volunteerism, Honeywell provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Rep II [Life Sciences] in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Honeywell. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Honeywell before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Rep II [Life Sciences] in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Honeywell:Your cover letter is your chance to shine! Tell us why you want to work at Honeywell specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Honeywell!
How to prepare for a job interview at Honeywell
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
