At a Glance
- Tasks: Build strong customer relationships and ensure their success with our innovative products.
- Company: Join Honeywell, a leader in innovation for over 100 years.
- Benefits: Remote work, market-specific training, and ongoing personal development.
- Other info: Be part of a diverse global team shaping the future.
- Why this job: Make a real impact in the Life Sciences industry while driving customer satisfaction.
- Qualifications: Experience in Customer Success and SaaS, preferably in Life Sciences.
The predicted salary is between 50000 - 65000 £ per year.
We have an opportunity for a Customer Success Manager (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation. This is a remote role with around 25% travel across UK, Ireland and Northern Europe.
Key Responsibilities
- Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement.
- Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes.
- Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts.
- Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities.
- Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support.
- Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction.
Key Skills and Qualifications
- Strong experience in Customer Success and SaaS, with a Bachelor's degree in Biology, Healthcare, Marketing, or a related field preferred.
- Strong preference for experience within Life Science industry.
- Proven track record of building and maintaining strong customer relationships.
- Strong problem-solving and negotiation abilities.
- Experience working with Salesforce and customer success tools (Gainsight).
Our Offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment.
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
Customer Success Manager (Life Sciences) in Bracknell employer: Honeywell
Honeywell is an exceptional employer that prioritises innovation, inclusion, and employee development within a dynamic international environment. As a Customer Success Manager in the Life Sciences sector, you will benefit from market-specific training, ongoing personal growth opportunities, and the support of experienced leaders, all while contributing to meaningful customer relationships and impactful solutions. With a commitment to diversity and community engagement, Honeywell offers a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Life Sciences) in Bracknell
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Honeywell on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Honeywell's products and services in the Life Sciences sector. Show us that you understand their mission and how you can contribute to customer success!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've turned customer challenges into opportunities. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Success Manager (Life Sciences) in Bracknell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building strong customer relationships, especially in the Life Sciences sector, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven customer success and satisfaction in previous roles. We love to see quantifiable results, so if you’ve improved customer retention or identified upsell opportunities, let us know!
Be Authentic:We want to get to know the real you! Use your application to convey your personality and passion for customer success. Share why you're excited about the role and how you can contribute to our mission at Honeywell.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our innovative team!
How to prepare for a job interview at Honeywell
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, especially in the Life Sciences sector. Understand how to build strong relationships and what metrics are important for measuring customer satisfaction and retention. This will show that you're not just familiar with the role but also passionate about making a difference.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or identified upsell opportunities. Be ready to discuss how you approached these situations and the positive outcomes that resulted. This will demonstrate your ability to think on your feet and provide value to customers.
✨Familiarise Yourself with Their Tools
Since experience with Salesforce and customer success tools like Gainsight is preferred, make sure you know the basics of these platforms. If you have experience using them, be prepared to discuss how you've leveraged these tools to enhance customer relationships and drive success.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company and its products. Inquire about their current challenges in customer success or how they measure customer health. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
