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For Companies At a Glance
- Tasks: Lead a team to ensure customer success and drive growth in the Life Sciences sector.
- Company: Join Honeywell, a pioneering company with over 100 years of innovation.
- Benefits: Enjoy a remote role with travel opportunities, market-specific training, and personal development.
- Other info: Be part of a diverse global team committed to innovation and inclusion.
- Why this job: Make a real impact by enhancing customer experiences and driving retention.
- Qualifications: Bachelor’s degree and experience in Customer Success or Account Management required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We have an opportunity for a Customer Success Lead (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for leading Customer Success execution for the EMEA region, ensuring consistent delivery of customer value, retention, and growth. The role manages Senior Customer Success Managers and CSMs and translates Customer Success strategy into day‑to‑day operational execution.
Operating under the direction of the Global Director of Customer Success, this role ensures customer engagement models, health management, renewal execution, and growth/expansion motions are executed with discipline and consistency while maintaining strong cross‑functional coordination. This is a remote role with around 25% travel across EMEA.
Key Responsibilities
- Own customer health, value realisation, onboarding, adoption, and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes.
- Lead and develop a team of Customer Success Managers through goal‑setting, coaching, performance reviews, and talent development.
- Maintain operational excellence by executing standardised CS processes, ensuring accurate forecasts, visibility of customer health, and effective use of CS tools and systems.
- Partner cross‑functionally with Sales, Support, and Delivery to support renewals, account strategy, onboarding, issue resolution, and escalations.
- Provide feedback to senior leaders to improve CS processes, identify efficiency opportunities, and strengthen consistency in execution.
Qualifications
- Bachelor’s degree or equivalent experience
- Significant experience in Customer Success, Services, or Account Management preferably within Life Sciences
- Demonstrated experience leading customer‑facing teams
- Strong operational, communication, and stakeholder‑management skills
We Value
- Experience in recurring‑revenue, subscription, or services‑based business models
- Experience working in a matrixed or global organisation
- Familiarity with Customer Success metrics, health models, and renewal management
Our Offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
Customer Success Lead (Life Sciences) in Bracknell employer: Honeywell
Contact Detail:
Honeywell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead (Life Sciences) in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Honeywell. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to Customer Success. Think about how your experience aligns with the role and be ready to share specific examples of your achievements.
✨Tip Number 3
Show your passion for Life Sciences! Research current trends and challenges in the field, and be prepared to discuss how you can contribute to Honeywell's mission and customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Success Lead (Life Sciences) in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Lead role. Highlight your experience in leading teams and managing customer relationships, especially in the Life Sciences sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how you can contribute to our mission at Honeywell. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience in recurring-revenue or subscription-based business models. We love seeing how you've driven customer retention and growth in previous roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Honeywell
✨Know Your Customer Success Metrics
Before the interview, brush up on key Customer Success metrics and health models relevant to the Life Sciences sector. Be ready to discuss how you’ve used these metrics in past roles to drive retention and growth.
✨Showcase Leadership Experience
Prepare examples that highlight your experience in leading customer-facing teams. Discuss specific instances where you set goals, coached team members, and achieved performance improvements.
✨Understand Cross-Functional Collaboration
Familiarise yourself with how different departments like Sales, Support, and Delivery work together in a Customer Success context. Be prepared to share your experiences in collaborating across functions to resolve issues and support renewals.
✨Demonstrate Operational Excellence
Think of examples where you maintained operational excellence in your previous roles. Discuss how you executed standardised processes, managed forecasts, and ensured visibility of customer health effectively.