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- Tasks: Troubleshoot and support Avionics systems for aircraft across the EMEAI region.
- Company: Join Honeywell, a leader in innovation and technology.
- Benefits: Inclusive culture, ongoing training, and personal development opportunities.
- Why this job: Make a real impact in aviation while working with cutting-edge technology.
- Qualifications: Experience in technical support and strong problem-solving skills.
- Other info: Dynamic work environment with a focus on diversity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Advanced Field Service Engineer – Avionics role at Honeywell in the UK. You will provide assistance and expertise to the services centre on fixing Air Transport and Regional aircraft, in particular the Avionics systems and components. This could be in the form of telephone support, email support, or by visiting numerous sites within the EMEAI region to provide onsite assistance.
Responsibilities
- Provide direct troubleshooting assistance to customers responding real time to customer technical inquiries via phone, email and on-site presence as necessary
- Routing and escalation of technical issues within the support organization
- Capture and tracking of customer issues through CRM tool Salesforce and maintain ownership of technical issue through to closure against identified service level goals
- Manage and document customer communications via Salesforce and own case closure
- Provide significant collaboration and coaching to peers, based on knowledge and expertise
What We Offer / Qualifications
Our offer includes a culture that fosters inclusion, diversity and innovation; work for a well-known brand with ongoing focus on innovation and growth; market-specific training and ongoing personal development.
About Us
Honeywell helps organizations solve the world\\\’s most complex challenges in automation, the future of aviation and energy transition. We provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by Honeywell Forge software.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Advanced Field Service Engineer – Avionics employer: Honeywell
Contact Detail:
Honeywell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Field Service Engineer – Avionics
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation and avionics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've solved complex issues. We want to see how you think on your feet!
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be sure to highlight your ability to explain complex concepts clearly. Practice explaining technical issues in simple terms – it’ll impress the interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Advanced Field Service Engineer – Avionics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Advanced Field Service Engineer role. Highlight your experience with avionics systems and any relevant troubleshooting skills. We want to see how your background aligns with what we do at Honeywell!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about avionics and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with CRM tools like Salesforce. We’re looking for someone who can manage customer communications effectively, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Honeywell
✨Know Your Avionics Inside Out
Make sure you brush up on your knowledge of avionics systems and components. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show your expertise and confidence in handling technical inquiries.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer communications and track issues, it’s a good idea to get comfortable with the platform. If you have experience with CRM tools, be ready to share how you’ve used them effectively in previous roles.
✨Demonstrate Your Communication Skills
As this role involves providing support via phone, email, and on-site, practice articulating your thoughts clearly and concisely. Think about examples where you successfully communicated complex technical information to non-technical customers.
✨Show Your Collaborative Spirit
Honeywell values collaboration, so be prepared to discuss times when you’ve worked closely with peers or coached others. Highlight your ability to share knowledge and support team members, as this will resonate well with their culture of inclusion and innovation.
