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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch services at airports, ensuring customer satisfaction and financial performance.
- Company: Join Honeywell, a global leader in automation and building solutions, transforming how buildings operate.
- Benefits: Enjoy competitive salary, ongoing training, and a culture that values diversity and innovation.
- Why this job: Be part of a fast-growing company making a real impact on safety and efficiency in buildings.
- Qualifications: Experience managing teams, strong customer focus, and knowledge of fire safety preferred.
- Other info: This role is based on-site at Heathrow, offering a chance to shape the future of building technology.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We have an opportunity for an Airport Field Service Leader – Fire to join us at Honeywell, working with our customers around the London and South area, where you will lead the local service organisation to deliver best in class services to exceed customer expectations and deliver planned financial performance. Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HBS tools, processes and best practices. To drive forward Honeywell new technology onto the customer base and ensuring all fire legislation is 100% achieved.
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key responsibilities
- Direct line management responsibility for engineers within the local team at a key customer site, to deliver services with customers on time, within scope and within budget
- Maintains customer’s satisfaction to high levels and resolves customer satisfaction issues promptly, leading quick and effective closure of any improvement opportunities
- Ownership for financial performance of the business area and team, monitoring financial performance monthly as well as ensuring the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
- Participate in estimate review processes prior formal quote production for customers to ensure estimations are correct and that the work is achievable from a technical perspective
- Develop strong relationships with Functional support teams, Sales, and other Field Service Leaders to ensure effective sales to operations handovers, optimised utilisation of resources and maximised pull through of service and projects
Key skills and qualifications
- Experience of effectively managing a team of engineers and managing change within a team, along with performance and development of team members
- A background within a customer facing environment with a strong customer focus and managing larger sized accounts
- Good communications skills with the ability to influence at varying levels across the organization and a strong customer focus
- Understanding of Profit & Loss responsibilities along with a good track record of working to KPI’s and forecasts
- Fire and Life safety background with some cybersecurity knowledge would be preferred
Our offer
- A culture that fosters inclusion, diversity and innovation
- Market specific training and on-going personal development
- Competitive Salary and benefits
- Opportunity to join a fast growing ever changing Global organization providing world class products and services to our customers
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and become part of our journey – help us make the future!
#FutureShaper
About Us
Honeywell helps organizations solve the world\’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Job Info
- Job Identification 110375
- Job Category Customer Experience
- Posting Date 07/25/2025, 12:08 PM
- Job Schedule Full time
- Locations 450 Bath Road, Heathrow, GT LON, UB7 0EB, GB (On-site)
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Airports Field Service Leader employer: Honeywell International, Inc.
Contact Detail:
Honeywell International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airports Field Service Leader
✨Tip Number 1
Familiarise yourself with Honeywell's products and services, especially in the field of building automation and fire safety. Understanding their technology will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Honeywell, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss your experience in managing teams and customer relationships. Be ready to share specific examples of how you've successfully led teams and resolved customer issues, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in fire safety and building automation. Being knowledgeable about industry advancements will show your commitment to continuous learning and your ability to drive new technologies within the organisation.
We think you need these skills to ace Airports Field Service Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, customer service, and financial performance. Use specific examples that demonstrate your ability to lead and deliver results in a similar environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in fire and life safety aligns with Honeywell's mission and values, and how you can contribute to their goals.
Highlight Key Skills: Emphasise your communication skills and ability to influence at various levels within an organisation. Provide examples of how you've successfully managed change and developed team members in previous roles.
Showcase Your Understanding of the Industry: Demonstrate your knowledge of fire legislation and cybersecurity in your application. This will show that you are well-informed about the industry and ready to tackle the challenges of the role.
How to prepare for a job interview at Honeywell International, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Airport Field Service Leader. Familiarise yourself with Honeywell's services and how they impact customer satisfaction, as well as the importance of financial performance in this role.
✨Showcase Leadership Skills
Prepare examples that demonstrate your experience in managing teams effectively. Highlight any instances where you've successfully led a team through change or improved performance, as this is crucial for the position.
✨Emphasise Customer Focus
Be ready to discuss your approach to maintaining high levels of customer satisfaction. Share specific examples of how you've resolved customer issues promptly and effectively in previous roles.
✨Familiarise with Financial Metrics
Brush up on your understanding of Profit & Loss responsibilities and key performance indicators (KPIs). Be prepared to discuss how you've managed financial performance in past positions and how you plan to do so at Honeywell.
