At a Glance
- Tasks: Lead the implementation of innovative service offerings and enhance customer experience.
- Company: Join Honeywell, a leader in building automation and innovation.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for growth.
- Other info: Hybrid role with travel opportunities and a dynamic team culture.
- Why this job: Make a real impact in transforming how buildings operate and improve lives.
- Qualifications: Experience in service delivery and change management is essential.
The predicted salary is between 36000 - 60000 € per year.
Overview
We have an opportunity for a Service Transformation Leader to join us at Honeywell, in the UK, where you will be responsible for supporting the UK and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and methods of working whilst reducing non-value-add tasks & improving customer experience. This is primarily a hybrid role, 3 days in office and 2 days model but will include travel to customer sites regularly. Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Responsibilities
- Represent UK and Nordics team in ensuring new service offering alignment & development whilst leading the implementation of new service packages, ensuring processes are documented, shared, understood & complied with
- Provide support & guidance to Management Team to effectively introduce change
- Work with the business to implement tools, processes & procedures around new customer offerings (including remote/smart services)
- Work with Operations & Finance Teams to improve visibility and tracking of operational costs & savings associated with providing new customer offerings (including employee time spent on remote/smart services)
- Use Value Stream Mapping & other tools to review & improve business processes across Field, Remote, Solutions & BSC Teams, ensuring alignment & quality customer experience
Qualifications
- Experience of service delivery, execution and management along with experience of effecting change in large public or private sector organisations across multiple sites
- Experience of remote services provision, cloud and internetworking technologies
- Demonstrate excellent communication skills at all levels, both inside and outside of the business coupled with excellent interpersonal & relationship building skills
- Commercial awareness, having operated in a financially motivated environment
- Knowledge and experience within the building technologies industry, Fire Systems or Building Management Systems is preferred, along with experience working with geographically diverse teams, preferably in a service or engineering-based business
- This role will require frequent UK travel therefore a Full UK Driving Licence would be required
About Honeywell
Honeywell helps organizations solve the world\'s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Benefits
- Competitive salary and benefits
- Work for a well-known brand with a continued focus on innovation and growth
- Join a dynamic team where most leaders are promoted from within
Service Transformation Leader in Manchester employer: Honeywell Building Automation
Honeywell is an exceptional employer, offering a dynamic work environment that fosters innovation and growth. With a strong commitment to employee development and a culture that promotes internal advancement, you will have the opportunity to make a meaningful impact in the building technologies sector while enjoying competitive benefits and a hybrid work model. Join us in the UK and be part of a team dedicated to transforming the way buildings operate for a better quality of life.
Contact Detail:
Honeywell Building Automation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Transformation Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Honeywell on LinkedIn or through industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Honeywell's service offerings and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of transforming building operations.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We need to highlight our past experiences in service delivery and change management effectively, so let’s get those stories polished!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about wanting to join the Honeywell team.
We think you need these skills to ace Service Transformation Leader in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Transformation Leader role. Highlight your experience in service delivery and change management, especially in large organisations. We want to see how your skills align with what Honeywell is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved customer experiences or implemented new service offerings in the past. Let us see your passion for transformation!
Showcase Your Communication Skills:Since this role requires excellent communication at all levels, make sure to demonstrate this in your application. Use clear and concise language, and don’t shy away from sharing instances where your interpersonal skills made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Honeywell Building Automation
✨Know Your Stuff
Make sure you understand Honeywell's service offerings and how they align with the role of Service Transformation Leader. Familiarise yourself with their approach to building automation and customer experience, as this will show your genuine interest and preparedness.
✨Showcase Your Change Management Skills
Prepare examples from your past experiences where you've successfully implemented change in service delivery. Highlight your ability to work with diverse teams and how you’ve improved processes, as this is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the emphasis on communication skills in the job description, be ready to demonstrate how you can build relationships and convey complex ideas simply.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to service transformation. Think about potential challenges in implementing new service offerings and how you would address them.
