Advanced Field Service Engineer in Basingstoke

We are seeking an Advanced Field Service Engineer (Mechanical) at Honeywell, working from either our Basingstoke or Yeovil office, depending on your personal location. You will be responsible for investigating and resolving technical issues raised by customers from across the aviation industry, to include airlines, operators, MROs and aircraft OEMs. You will provide technical support to Honeywell Aerospace’s array of mechanical and electro‑mechanical products remotely. This is a hybrid / remote role; you will work mainly from a customer site or our office, at least 3 days a week, depending on the project you are currently working on. We tend to work from home when not on site.

Honeywell Aerospace products and services are used on virtually every commercial, defense, and space aircraft. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components. Our hardware and software solutions help create more fuel‑efficient aircraft, more direct and on‑time flights, and safer skies.

Key Responsibilities

• Being single point of contact/customer focal of assigned customers for Honeywell Aerospace products and/or system technical issues.
• Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Honeywell products and services.
• Provide multi-disciplinary technical expertise, (mechanical and avionics), and operational guidance to help customers achieve proficiency in operating and maintaining Honeywell products.
• Respond to telephone support cases from customers in real time.
• Provide on‑site field service support by deploying to customer aircraft locations to resolve complex technical issues as required and build relationships with assigned Airline Customers with periodic visits regularly scheduled calls and face‑to‑face quarterly visits/meetings at assigned Airline Customers locations, Europe wide.
• Interpret and communicate technical support data; provide on‑the‑job training; act as liaison between Honeywell Aerospace and customer personnel.

Key Skills And Qualifications

• Ability to travel across Europe when required.
• Full right to work in the UK without the need of sponsorship, and living within a commutable daily commute to our office.
• Bachelor’s degree in engineering or a related technical discipline, or extensive equivalent hands‑on experience.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and operate independently with minimal supervision.
• Solid experience troubleshooting mechanical and electro‑mechanical systems on business, commercial, or military aircraft.
• Demonstrated experience in a customer‑facing role, with a strong focus on delivering high levels of customer satisfaction.

Our Offer

• Career Growth: Clear pathways for advancement, regular feedback, and mentorship opportunities.
• Skill Development: Access to training and certifications.
• Work‑Life Balance: Flexible working arrangements and support for combining work with education.
• Tech and Innovation: Access to modern tools, technologies, and innovative work environments.
• Company Culture: Sense of community, team‑building activities, and social events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.