Senior administrator role leading the administration team at Honeypot Medical Centre, a GP practice. The post covers day-to-day running of the practice's admin, from patient registration and document workflow to referrals and prescriptions, with oversight of recall programmes. The holder supervises administrative staff and acts as the escalation point for admin queries, working mainly in EMIS and Docman with QOF recall targets. Previous GP practice experience is essential.
What the job involves
- Provide day-to-day supervision and support to the administration team
- Oversee patient registration and registration workflow
- Manage document scanning, coding and workflow allocation in EMIS and Docman
- Coordinate and monitor recall programmes, including QOF, cytology, immunisation, NHS Health Check, learning disability and diabetes recalls
- Support appointment scheduling and patient communications
- Process referrals, prescriptions and clinical administration tasks
- Maintain accurate patient records in line with information governance requirements
- Liaise with external organisations on archiving and retrieval of patient records
- Monitor administrative performance and identify improvements to efficiency and patient experience
- Support practice managers and partners in meeting operational and service delivery objectives
- Assist with staff training, induction and development of administrative procedures
- Promote a culture of quality improvement, teamwork and patient-centred care
Qualifications
- GCSEs or equivalent
Experience
- Experience working within a GP practice
Nice to have
- Experience supervising or mentoring administrative staff in a healthcare setting
- Experience using EMIS Web, Docman and Surgery Connect
- Knowledge of QOF and patient recall systems
- Qualification in medical or healthcare administration
- EMIS Web and/or Docman training
- Customer service qualification
- Leadership or team leader qualification
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Senior GP Administrator employer: Honeypot Medical Centre
Harrow East Primary Care Network (PCN) is an exceptional employer, offering a supportive and collaborative work environment where you can make a meaningful impact on the lives of older and vulnerable patients. With a commitment to professional development and a focus on patient-centred care, employees benefit from opportunities to enhance their skills while working alongside a dedicated multidisciplinary team in the vibrant community of Harrow. Join us to be part of a forward-thinking organisation that values compassion, teamwork, and continuous improvement in healthcare delivery.
