This 12-month fixed-term post sits within Harrow East Primary Care Network, supporting its three GP practices as a non-clinical care coordinator. The core of the work is running patient recall and screening programmes, and triaging online consultation requests to the right appointment or service. It is in-person across the practice sites, with full-time hours or part-time considered. Clinical decisions stay with qualified staff, and the role needs GCSE English and maths or an equivalent.
What the job involves
- Coordinate patient recall programmes under PCN and practice protocols
- Support immunisations, cancer screening, NHS Health Checks and learning disability health checks
- Support population health initiatives on diabetes, pre-diabetes, hypertension, cardiovascular disease and mental health
- Process and care-navigate online consultation requests, directing patients to services and escalating urgent cases
- Monitor outstanding recalls, appointments and follow-up actions, escalating concerns where needed
- Contact patients by telephone, SMS and letter, and help those facing language, cultural, digital or communication barriers
- Maintain accurate patient records, activity trackers and administrative documentation
- Support service performance reporting, spreadsheets and data quality
- Coordinate communication across the three practices and liaise with community, hospital and social care teams
- Support new PCN initiatives, audits and quality improvement projects
- Use EMIS Web, AccuRx and Microsoft Office, handling information under NHS information governance
- Recognise and upscale safeguarding and patient safety concerns
What’s required
Qualifications
- GCSE English Language and Maths at grade 4/C or equivalent
- Good standard of general education and IT literacy
- Willingness to undertake mandatory training and continuing professional development
Experience
- Administrative, coordination or patient-facing support experience
- Managing administrative workloads, deadlines and priorities
- Keeping accurate records, monitoring outstanding actions and handling confidential information
- Using Microsoft Office, including Word, Excel, Outlook and Teams
- Communicating effectively with colleagues, service users or external organisations
- Completing process-driven tasks accurately and methodically
Skills & knowledge
- Excellent organisation and time management with attention to detail under competing priorities
- Strong written and verbal communication, including sensitive, professional communication with patients
- Proficiency in Microsoft Office and ability to learn new systems
- Understanding of confidentiality, data protection and information governance
- Strong problem-solving and use of initiative
- Recognising concerns that need escalation to a healthcare professional
Nice to have
- Experience in an NHS, GP practice or PCN setting
- Experience coordinating patient recall or screening programmes
- Experience using EMIS Web, AccuRx or Pinnacle
- Experience processing online consultation requests
- Experience supporting population health management or enhanced services
- Experience working with diverse or underserved patient populations
- Qualification in health and social care, business administration or a related field
- Care Coordinator or personalised care training
What’s offered
- Company pension
- Free on-site parking
- Opportunities for training and professional development
- Supportive multidisciplinary working environment
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PCN Care Coordinator employer: Honeypot Medical Centre
Harrow East Primary Care Network (PCN) is an exceptional employer, offering a supportive and collaborative work environment where you can make a meaningful impact on the lives of older and vulnerable patients. With a commitment to professional development and a focus on patient-centred care, employees benefit from opportunities to enhance their skills while working alongside a dedicated multidisciplinary team in the vibrant community of Harrow. Join us to be part of a forward-thinking organisation that values compassion, teamwork, and continuous improvement in healthcare delivery.
