Visitor Assistant (Part time 22 hours per week)

The Company

A leading cultural and heritage organisation in Northern Ireland. Welcoming hundreds of thousands of visitors each year, this award-winning organisation is dedicated to preserving and sharing the region's rich history, art and culture through inspiring exhibitions, collections and public programmes.

The Role

As a Visitor Experience Assistant, you will be one of the first points of contact for visitors, helping to create a warm, welcoming and engaging environment. No two days are the same, and you'll play an important role in ensuring every visitor enjoys a safe, informative and memorable experience.

Working across a variety of public-facing areas, you will actively engage with visitors, provide information on exhibitions and events, support income generation initiatives and contribute to the smooth day-to-day operations.

Key Responsibilities

• Deliver a consistently high standard of customer service to visitors of all ages and abilities.
• Welcome visitors, provide directions and answer queries in a friendly and professional manner.
• Share knowledge of exhibitions, collections and events, helping visitors make the most of their experience.
• Promote museum memberships, donations, retail opportunities and visitor services where appropriate.
• Assist with the delivery of talks, tours, educational activities and public programmes.
• Support group visits, schools and organised events.
• Operate admissions, booking or EPOS systems where required.
• Process cash and card payments, reconcile takings and follow cash-handling procedures.
• Respond to telephone and email enquiries professionally and efficiently.
• Help maintain the presentation, cleanliness and welcoming appearance of public spaces.
• Monitor visitor behaviour and report any health & safety, security or safeguarding concerns.
• Support the protection of museum collections by following operational procedures and gallery guidelines.
• Work collaboratively with colleagues across visitor services and other departments to deliver an outstanding visitor experience.
• Use Microsoft Office and internal systems to complete administrative tasks and communicate effectively with colleagues.
• Work flexibly across a rota including weekends, evenings and bank holidays as required. These responsibilities closely reflect visitor-facing roles across the sector and focus on welcoming visitors, supporting exhibitions, promoting memberships and donations, maintaining safety, and providing engaging interpretation.

The Person

Essential Criteria

• A minimum of 2 GCSEs at Grade C or above (or equivalent) including Maths and English, together with:
  • 1 year's experience working in a customer service role within a fast-paced, public-facing environment, or
  • 2 years' experience in a customer service role within a fast-paced, public-facing environment.
• A genuine passion for delivering exceptional customer service to a diverse range of visitors.
• A demonstrable interest in museums, heritage, culture and engaging audiences with collections.
• Excellent verbal communication skills with the ability to explain information clearly and confidently to the public.
• Experience working effectively both independently and as part of a collaborative team.
• Strong self-motivation, initiative and a proactive approach to customer service.
• Good IT skills including Microsoft Outlook, Word, Excel and Teams.
• Availability to work a flexible rota including weekends, evenings and bank holidays.

Desirable Criteria

• Experience working in a busy visitor attraction, museum, gallery, tourism or heritage environment.
• Additional skills or experience in areas such as:
  • Foreign languages
  • British/Irish Sign Language
  • Tour guiding
  • Storytelling
  • Drama or performance
  • Traditional crafts
  • Social history.
• Experience using online booking, admissions or retail till systems.
• Previous cash handling and reconciliation experience.
• Experience delivering talks, tours or visitor activities.
• Experience encouraging visitor donations or membership sales.

Package & Benefits

• Comprehensive induction and ongoing training.
• Opportunities to develop knowledge of heritage, culture and visitor engagement.
• Supportive and inclusive working environment.
• Opportunity to work in one of Northern Ireland's leading visitor attractions.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who do not meet the essential criteria for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.

This position is subject to a basic criminal record check through AccessNI. A criminal record will not necessarily be a bar to obtaining the position.