At a Glance
- Tasks: Provide top-notch customer service and support sales activities in a dynamic environment.
- Company: Join a leading UK manufacturer based in vibrant Belfast City Centre.
- Benefits: Competitive salary, free onsite parking, and valuable experience in a reputable business.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Gain hands-on experience while making a real impact in a supportive team.
- Qualifications: B2B customer service experience and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
Honeycomb is delighted to be working with our client, a UK leading manufacturer, to recruit for a sales support administrator for a fixed term maternity cover contract. This is an excellent opportunity to provide essential support to a well-established and reputable business based in Belfast City Centre.
Key Responsibilities
- Providing an exceptional level of customer service and liaison with internal departments, including sales, production, stores and accounts
- Receive and confirm orders and maintain an excellent level of communication with customers throughout the full order process
- Operate online portals for invoicing and sales quotes, whilst delivering a high standard of online communication
- Track and trace shipments and providing regular updates to customers on current order status
- Reporting to the internal sales manager and providing essential assistance with daily sales activities
The Ideal Candidate
- Previous experience in a B2B Customer Service / Administrative role
- Excellent communication skills, both written and verbal
- IT literate and proficient in Microsoft Office
- Detail oriented, organised, ability to work on own initiative and collaborate effectively in a team
- Educated to A Level or equivalent
- Personable, professional and proactive in their approach to business
What is On Offer
- Full time, office based role for a fixed term contact
- Salary range from £27-£29k per annum (pro rata)
- Excellent opportunity to gain experience in a UK leading business
- Free onsite parking in Belfast City Centre
Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made. Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity.
Sales Support Admin (Maternity Cover) employer: Honeycomb
Joining the South Eastern Health and Social Care Trust as a Finance Administrator at Ards Hospital offers a unique opportunity to contribute to vital finance projects within a supportive and collaborative environment. With a focus on employee growth, the Trust encourages professional development and provides a competitive hourly rate of £14.06, making it an excellent choice for those seeking meaningful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Admin (Maternity Cover)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Honeycomb. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Honeycomb before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Admin (Maternity Cover)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Honeycomb:Your cover letter is your chance to shine! Tell us why you want to work at Honeycomb specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Honeycomb!
How to prepare for a job interview at Honeycomb
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
