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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage cash transactions with accuracy.
- Company: Join a leading banking organisation known for community values and customer care.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Honeycomb is excited to partner with a leading banking organisation in Northern Ireland to recruit a Customer Service Advisor for their Portadown branch. This is a temporary, ongoing role, offering the opportunity to work for a well-established company renowned for its excellent customer care and strong community values.
Responsibilities
- Deliver outstanding customer service by addressing enquiries efficiently and courteously.
- Accurately process cash transactions, including deposits, withdrawals, and payments.
- Follow all cash-handling, security, and compliance guidelines, ensuring reconciliation meets audit standards.
- Promote the bank's products and services and guide customers in using digital or self-service channels where appropriate.
- Collaborate with colleagues to maintain a positive, team-oriented branch atmosphere.
About You
We are looking for a reliable, detail-focused individual who enjoys working with the public and can manage cash responsibly.
Essential Requirements
- Previous experience in a customer-facing or service-focused role.
- Proven accuracy and accountability in handling cash.
- Strong communication and interpersonal skills.
- Ability to prioritise and manage workload effectively in a busy environment.
- Full, valid UK driving licence.
Desirable Requirements
- Experience in banking, financial services, or retail cash handling environments.
Additional Information
Honeycomb is committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or accessibility need, please let us know. We are an equal opportunity employer.
How to Apply
Submit your CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Customer Service Advisor (Portadown) employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Portadown)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions about handling difficult customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing that Customer Service Advisor role in Portadown.
We think you need these skills to ace Customer Service Advisor (Portadown)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer-facing roles and your cash handling experience to grab our attention!
Show Off Your Communication Skills: Since this role is all about delivering outstanding customer service, use your application to showcase your strong communication and interpersonal skills. A friendly tone can go a long way in making your application stand out!
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your CV is free from typos and clearly outlines your relevant experience. This shows us you’re reliable and take pride in your work.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you into the recruitment process smoothly.
How to prepare for a job interview at Honeycomb
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples from your previous roles where you handled customer enquiries efficiently and courteously. This will show that you understand the importance of customer care, which is key for a Customer Service Advisor.
✨Cash Handling Confidence
Since this role involves processing cash transactions, be prepared to discuss your experience with cash handling. Highlight any specific procedures you followed to ensure accuracy and compliance. This will demonstrate your reliability and attention to detail, which are crucial for this position.
✨Showcase Your Communication Skills
Strong communication is essential in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer issues or collaborated with colleagues, as this will illustrate your interpersonal skills.
✨Familiarise Yourself with Digital Services
As the bank promotes digital and self-service channels, it’s a good idea to familiarise yourself with these services. Be ready to discuss how you would guide customers in using them. This shows that you’re proactive and willing to help customers adapt to new technologies.
