Bereavement Services Admin Officer in Newtownabbey

The Company

Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.

Bereavement Services Administrative Officer - About the Role

We are seeking a compassionate and highly organised Bereavement Services Administrative Officer to provide a professional and sensitive administrative service within a cremation services environment. This role is key to ensuring the smooth running of cremation bookings and documentation processes, while delivering a high level of customer care to members of the public and industry representatives during sensitive circumstances. The successful candidate will combine strong administrative skills with empathy and attention to detail, supporting service users with dignity while ensuring compliance with strict procedures and legislation. This is a full time Monday - Friday 9-5pm role for up to 6 months.

Key Responsibilities

• Manage cremation service bookings, ensuring all documentation is accurate, complete, and processed through relevant systems.
• Check and process statutory and medical documentation in line with legislation and procedures.
• Liaise with relevant professionals to ensure documentation is processed accurately and in a timely manner.
• Maintain and update records, databases, and filing systems, ensuring compliance with data protection requirements.
• Process payments, receipts, and financial records, ensuring accuracy and adherence to cash handling procedures.
• Provide customer support, responding to enquiries and complaints in a professional, sensitive, and empathetic manner.
• Communicate effectively with funeral directors, service users, and stakeholders.
• Prepare reports and documentation, including medical certificate notifications and service records.
• Maintain stock control systems and general office administration.
• Ensure compliance with health and safety procedures, including risk assessments and relevant policies.
• Be flexible to support service needs, including occasional work outside normal hours.

General Responsibilities

• Work collaboratively as part of a team to deliver service objectives.
• Provide a high level of customer service, taking ownership of enquiries through to resolution.
• Continuously develop personal knowledge and skills.
• Ensure compliance with policies, procedures, and safeguarding requirements.
• Promote equality, diversity, and inclusion in all aspects of the role.
• Provide support across the wider service when required, including covering related administrative functions.
• Be available to support services during emergencies or peak operational periods.

Essential Criteria

• Minimum of 1 year's relevant experience, including:
• Working within a bereavement services or similarly sensitive environment
• Experience in a busy, customer-facing administrative role
• Handling administrative tasks and cash processing duties
• Interpreting and applying policies, procedures, or regulations

• Excellent communication and interpersonal skills, with the ability to demonstrate empathy and sensitivity.
• Ability to work effectively as part of a team.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Ability to work within strict legislative and procedural requirements.

Desirable Criteria

• Good standard of literacy and numeracy.
• Knowledge of cremation legislation or bereavement services processes.

Package & Benefits

• Full time hours
• Ongoing training and development opportunities
• Supportive and collaborative working environment

If you are a highly organised administrator with strong attention to detail and the ability to provide compassionate support in a sensitive environment, please contact Louise Ward or apply via the link below. If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.