At a Glance
- Tasks: Support customers with empathy via phone and written channels, providing tailored financial guidance.
- Company: Join a respected Northern Ireland banking organisation committed to customer care.
- Benefits: Gain valuable experience in a supportive environment with potential for future opportunities.
- Other info: Temporary contract with a dynamic team and a focus on personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a caring attitude towards customer needs.
The predicted salary is between 24000 - 30000 £ per year.
Honeycomb partners with a respected Northern Ireland banking organisation to hire a Customer Support Officer on a 3-6 month temporary contract based in Dunmurry. You will support customers by phone and written channels, providing clear guidance on their financial circumstances with empathy and care.
In this busy contact-centre environment, you will identify customers who may be in difficulty, deliver tailored advice, and ensure compliance with Consumer Duty and internal standards.
We think you need these skills to ace Empathetic Banking Support Advisor in Lisburn
Communication Skills
Problem-Solving Skills
Attention to Detail
Organisational Skills
Customer Service
Teamwork
Client Relationship Management
