At a Glance
- Tasks: Support customers with financial guidance and solutions through phone and written communication.
- Company: Join a respected banking organisation known for exceptional customer service in Northern Ireland.
- Benefits: Gain valuable experience in a supportive environment with potential for career growth.
- Other info: Fast-paced role with opportunities to build relationships and improve service delivery.
- Why this job: Make a real difference in people's lives by helping them navigate financial challenges.
- Qualifications: Experience in customer service, strong communication skills, and empathy are essential.
The predicted salary is between 25185 - 28000 £ per year.
Honeycomb is delighted to partner with a respected and long‑established banking organisation in Northern Ireland to hire a Customer Support Officer on a 3-6-month temporary contract, based in Dunmurry.
This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.
The Company Our client is a respected and long-established banking organisation in Northern Ireland, recognised for its customer-focused approach and commitment to supporting individuals with empathy, professionalism, and care.
With a strong local presence and a trusted reputation, the organisation offers a supportive working environment where colleagues are encouraged to deliver excellent service and make a meaningful difference to customers.
The Role As a key member of the Customer Support Team, you will support customers through telephone‑based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.
Proactively contacting customers by phone, in writing, and occasionally face‑to‑face to discuss financial solutions.
Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
Developing strong relationships with internal and external stakeholders to ensure a customer‑obsessed approach in every interaction.
The Person We're looking for someone who is passionate about helping people and skilled at building rapport.
You'll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations.
You'll be agile in your approach to work and able to navigate a busy and fast‑paced environment.
Essential Criteria Experience delivering exceptional customer service within a contact centre environment.
Strong communication skills, including active listening to understand customers' financial and personal situations.
High level of empathy and emotional intelligence.
Ability to work flexibly, prioritise tasks, and deliver at pace.
Resilience and experience supporting customers, including those in vulnerable situations.
Desirable Criteria Previous banking or debt management experience.
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