Office Administrator & Receptionist in Holywood

The Company is a well-established, values-driven charity based in Belfast that provides specialist support services to individuals and families across Northern Ireland, delivering compassionate, person-centred services that make a meaningful difference to people's lives. This is an excellent opportunity to join a respected organisation with a strong reputation for delivering high-quality support. Working as part of a dedicated team, you'll play a vital role in ensuring services run smoothly while providing a welcoming and professional experience for service users and partner organisations.

The Role involves providing high-quality administrative support across a number of specialist services. This is a varied role requiring excellent organisational skills, attention to detail and the ability to handle sensitive information with professionalism and discretion. Key responsibilities include:

• Providing a professional, welcoming reception service for service users and visitors.
• Processing referrals accurately and efficiently, ensuring records are maintained to a high standard.
• Responding to enquiries from service users, professionals and external agencies in a timely and sensitive manner.
• Maintaining confidential client records in line with organisational policies and relevant legislation.
• Updating and maintaining databases and management information systems.
• Producing reports and performance information to support service delivery and reporting requirements.
• Preparing documentation for meetings, arranging appointments and coordinating administrative activities.
• Taking accurate minutes and providing secretarial support to managers and service teams.
• Supporting the smooth day-to-day operation of multiple services while maintaining excellent customer service standards.

The Person must meet the following Essential Criteria:

• Previous experience in an administrative role within a busy office environment.
• Experience providing excellent customer service and responding to enquiries from a range of stakeholders.
• Strong IT skills, including Microsoft Office and experience using databases or information management systems.
• Experience maintaining confidential and sensitive records with a high level of accuracy.
• Experience preparing meeting documentation and taking accurate minutes.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while contributing effectively as part of a team.

Desirable Criteria includes:

• Experience working within the charity, healthcare or public sector.
• Experience supporting client referral or case management processes.
• Experience producing reports or management information.

Package & Benefits:

• Competitive salary.
• Permanently, full-time opportunity.
• Opportunity to join a respected and established charitable organisation.
• Meaningful role supporting services that positively impact individuals and families across Northern Ireland.
• Supportive and collaborative working environment.
• Training and development opportunities.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who do not meet the essential criteria for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. Please Note - This position is subject to an Enhanced Access NI check. A criminal record will not necessarily be a bar to obtaining the position. This will be considered in line with Access NI code of practice & Honeycomb's Access NI policies.