At a Glance
- Tasks: Support customers with financial guidance through calls and written communication.
- Company: Respected banking organisation in Northern Ireland known for exceptional service.
- Benefits: £14.56 per hour, temporary contract, free on-site parking, and supportive team environment.
- Other info: Opportunity to work in a compassionate and professional environment.
- Why this job: Make a genuine difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, strong communication skills, and high empathy.
The predicted salary is between 14.56 - 14.56 £ per hour.
Honeycomb is delighted to partner with a respected and long established banking organisation in Northern Ireland to hire a Customer Support Officer on a 3-6-month temporary contract, based in Dunmurry.
This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.
The Company
Our client is a respected and long-established banking organisation in Northern Ireland, recognised for its customer-focused approach and commitment to supporting individuals with empathy, professionalism, and care.
With a strong local presence and a trusted reputation, the organisation offers a supportive working environment where colleagues are encouraged to deliver excellent service and make a meaningful difference to customers.
The Role
As a key member of the Customer Support Team, you will support customers through telephone based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.
- Proactively contacting customers by phone, in writing, and occasionally face to face to discuss financial solutions.
- Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
- Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
- Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
- Developing strong relationships with internal and external stakeholders to ensure a customer obsessed approach in every interaction.
- The Person
We're looking for someone who is passionate about helping people and skilled at building rapport.
You'll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations.
You'll be agile in your approach to work and able to navigate a busy and fast paced environment.
Essential Criteria
- Experience delivering exceptional customer service within a contact centre environment.
- Strong communication skills, including active listening to understand customers' financial and personal situations.
- High level of empathy and emotional intelligence.
- Ability to work flexibly, prioritise tasks, and deliver at pace.
- Resilience and experience supporting customers, including those in vulnerable situations.
Desirable Criteria
- Previous banking or debt management experience.
Package & Benefits
- 3-6 month temporary contract based in Dunmurry.
- Opportunity to gain valuable experience with a respected local financial institution.
- Supportive team environment focused on compassion, professionalism, and continuous learning.
- Chance to make a genuine difference by supporting customers through important financial conversations.
- Free on site parking.
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.
Customer Support Officer - Debt Management employer: Honeycomb
At Honeycomb, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and a focus on innovation, making it an ideal environment for those passionate about engineering excellence. Located in a vibrant tech hub, we offer competitive benefits and the chance to work with cutting-edge technologies while contributing to meaningful projects that impact our global community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer - Debt Management
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Honeycomb.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Honeycomb might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Support Officer - Debt Management
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Honeycomb will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Honeycomb. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Honeycomb confidence in your short-term commitment to the role.
How to prepare for a job interview at Honeycomb
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Honeycomb.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Honeycomb that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
