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- Tasks: Deliver friendly customer service and assist with banking enquiries at the Foyle branch.
- Company: Join a leading banking organisation known for exceptional customer care.
- Benefits: Full-time hours, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in customers' lives while developing your skills in a respected company.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Inclusive recruitment process with support for applicants needing adjustments.
The predicted salary is between 30000 - 42000 £ per year.
Honeycomb is pleased to be working in partnership with a leading banking organisation in Northern Ireland to recruit a Customer Service Advisor for their Foyle branch. This is a temporary, ongoing opportunity offering the chance to join a well-established organisation known for its commitment to exceptional customer care and strong local values.
Role Overview
As part of the branch customer service team, you will be the initial point of contact for customers, delivering a friendly and professional service at all times. Your role will include assisting with day-to-day banking enquiries, processing transactions, and handling cash securely and accurately. This is a full-time position, working Monday to Friday from 9:00 am to 5:00 pm.
Key Duties
- Provide excellent customer service by responding to queries promptly and professionally.
- Carry out cash transactions such as withdrawals, lodgements, and bill payments with precision.
- Adhere to all cash-handling, security, and compliance procedures, ensuring balances meet audit standards.
- Promote the bank's products and services, supporting customers in using digital and self-service options where suitable.
- Work closely with colleagues to foster a positive, team-focused branch environment.
About You
We are seeking a detail-oriented and reliable individual who is comfortable handling cash and passionate about delivering high-quality face-to-face customer service.
Essential Criteria
- Previous experience in a customer-facing or service-based role.
- Demonstrated accuracy and responsibility when handling cash.
- Excellent communication and interpersonal skills.
- Ability to manage workload effectively in a fast-paced setting.
- Full, valid UK driving licence.
Desirable Criteria
- Experience within banking, retail cash environments, or financial services.
Additional Information
Honeycomb is committed to providing an inclusive recruitment process. If you require any reasonable adjustments due to a disability or accessibility need, please let us know. We are an equal opportunity employer.
How to Apply
To apply, please submit your CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050 or email cora.m@honeycomb.jobs. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Customer Service Advisor(Foyle) employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor(Foyle)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any question thrown your way.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service. Make sure you look professional and approachable. It shows you take the role seriously and are ready to represent the bank well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace Customer Service Advisor(Foyle)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer-facing roles and your cash handling experience to grab our attention!
Showcase Your Communication Skills: Since this role is all about delivering exceptional customer service, use your application to demonstrate your excellent communication skills. A friendly tone in your cover letter can go a long way in showing us you’re the right fit.
Be Detail-Oriented: Attention to detail is key in banking. When filling out your application, double-check for any typos or errors. We want to see that you take pride in your work and can handle tasks accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Honeycomb
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with Banking Procedures
Since this role involves cash handling and banking transactions, it’s crucial to understand basic banking procedures. Research common banking terms and practices so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your skills and experiences.
✨Demonstrate Team Spirit
This role requires working closely with colleagues, so be prepared to discuss how you contribute to a positive team environment. Share examples of how you've collaborated with others in past roles to achieve common goals.
