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- Tasks: Be the friendly face of customer service, helping with banking needs daily.
- Company: Join a reputable financial services organisation that values community and customers.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic setting.
- Qualifications: Must have 6 GCSEs (Grade C or above), including English and Maths; customer service experience preferred.
- Other info: Equal opportunity employer; support available for applicants with disabilities.
The predicted salary is between 28800 - 48000 £ per year.
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Customer Service Advisor – Belfast City Centre (Full-Time), Antrim
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Client:
honeycomb
Location:
Antrim, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
35416d047ec4
Job Views:
7
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Honeycomb is proud to partner with a well-established financial services organisation to recruit a Customer Service Advisor based in Belfast City Centre. This full-time, permanent role offers a fantastic opportunity to join a reputable company that places customers and community at the heart of everything they do.
The Role
As a Customer Service Advisor, you\’ll be the first point of contact for customers, delivering professional, friendly service and offering support on a wide range of banking products and services.
- Deliver exceptional service, ensuring every customer feels valued and supported.
- Recommend suitable banking products tailored to individual needs.
- Support customers with tasks such as opening accounts, processing withdrawals, and updating details.
- Complete transactions accurately while following compliance procedures.
- Work collaboratively with your team to ensure a positive, efficient branch environment.
About You
You\’re passionate about helping people and thrive in a busy, team-oriented setting.
- Previous experience in a customer-facing role.
- Minimum of 6 GCSEs (Grade C or above), including English and Maths.
- Strong communication and interpersonal skills.
- Attention to detail and excellent time management.
- Experience in banking or financial services is an advantage.
If you require assistance during the recruitment process due to a disability, please contact us to discuss accommodations. Honeycomb is committed to providing equal opportunities for all applicants.
How to Apply
To apply, submit your up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050
To apply, submit your up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050 .
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Customer Service Advisor – Belfast City Centre (Full-Time) employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Belfast City Centre (Full-Time)
✨Tip Number 1
Familiarise yourself with the banking products and services offered by the company. Understanding their offerings will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and respond effectively to various customer scenarios.
✨Tip Number 3
Research common customer service challenges in the banking sector. Being prepared with solutions or strategies to handle these issues can set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor – Belfast City Centre (Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with what Honeycomb is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any specific achievements or skills that demonstrate your ability to deliver exceptional service.
Write a Compelling Cover Letter: Include a cover letter that expresses your passion for helping people and your interest in the financial services sector. Use this opportunity to explain why you would be a great fit for the team at Honeycomb.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role in customer service.
How to prepare for a job interview at Honeycomb
✨Know the Company
Before your interview, take some time to research Honeycomb and their values. Understanding their commitment to customer service and community will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved customer issues. Be ready to discuss these experiences, highlighting your ability to think on your feet and provide tailored solutions.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture to show your genuine interest in the position.