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For Companies At a Glance
- Tasks: Engage with customers, recommend services, and ensure a top-notch experience.
- Company: Join a leading Northern Ireland bank known for its commitment to customer service.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Perfect for those who love teamwork, communication, and making a difference in banking.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Flexible working hours, Monday to Friday, with a focus on inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Honeycomb are delighted to be working with a leading NI Bank to recruit for the role of Branch Customer Advisor. This is a full time, temporary ongoing position 35 hours a week, Monday - Friday 9-5.
The Role
As a customer service advisor, you will provide a friendly and professional service for all valued branch customers and support customers by identifying and recommending appropriate product & service options.
Key Duties Include:
- Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
- Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises.
- Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards.
- Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team.
The Person
This role is a fantastic opportunity for someone who enjoys talking to people, multitasking and working in a busy team environment.
Essential Skills & Experience
- Previous customer service experience demonstrating a high standard of service in every customer interaction.
- Self-motivated and energetic with the necessary drive to achieve agreed goals.
- Enthusiasm and commitment.
- Excellent communication skills with the ability to work effectively as part of a team.
- Ability to maintain high levels of accuracy and working to tight deadlines.
- An ability to adapt to new technology, on desktop, mobile and tablet platforms.
Desirable experience
- Prior Banking experience.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Geraldine Stevenson at Honeycomb 028 9620 7050.
Customer Service Advisor (Banking) – Dungannon employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Banking) – Dungannon
✨Tip Number 1
Familiarise yourself with the bank's products and services. Understanding what they offer will help you engage customers effectively and recommend the right options during your interactions.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent interaction with customers, consider role-playing scenarios with friends or family to build your confidence in handling various customer queries.
✨Tip Number 3
Showcase your adaptability to technology. Be prepared to discuss any previous experiences where you've successfully used digital tools or platforms, as this is crucial for the role.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork. Think of examples from your past experiences where you collaborated effectively with others, as this will highlight your ability to work well in a busy branch environment.
We think you need these skills to ace Customer Service Advisor (Banking) – Dungannon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your ability to provide high-quality service and your enthusiasm for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about the role. Mention your ability to work in a team and adapt to new technologies, as these are key aspects of the job.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, accuracy, and the ability to meet tight deadlines. These are essential for the Customer Service Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Honeycomb
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've provided excellent service and resolved issues, as this role is all about ensuring customers feel valued.
✨Demonstrate Your Team Spirit
Since the role requires working collaboratively with colleagues, be prepared to discuss how you’ve successfully worked in a team environment before. Mention any experiences where you supported your teammates or contributed to group goals.
✨Emphasise Your Adaptability
The ability to adapt to new technology is crucial for this position. Be ready to talk about your experience with different platforms, whether it's desktop, mobile, or tablet, and how quickly you can learn new systems.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to identify customer needs and recommend appropriate solutions, and be ready to explain your thought process.
