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For Companies At a Glance
- Tasks: Provide exceptional customer support for savings inquiries and manage accounts efficiently.
- Company: Join a respected financial institution dedicated to outstanding customer service.
- Benefits: Enjoy a competitive salary, stable hours, and hybrid working options after probation.
- Why this job: Be part of a dynamic team focused on customer satisfaction and financial services.
- Qualifications: Customer service experience in finance, strong communication skills, and 6 GCSEs above grade C required.
- Other info: Contact Cora Montgomery for a confidential chat about this exciting opportunity.
The predicted salary is between 30000 - 42000 £ per year.
Honeycomb is delighted to be working alongside an established financial institution to recruit for a Customer Service Administrator. This esteemed company is seeking a dynamic individual to join their team and contribute to their mission of providing exceptional service. If you\’re passionate about customer satisfaction and have a keen interest in finance, this role could be your perfect match
The Role
- Provide top-notch customer support for savings-related inquiries and transactions.
- Process and manage savings accounts with accuracy and efficiency.
- Assist customers with account openings, closures, and modifications.
- Resolve customer complaints and issues in a timely and professional manner.
- Stay updated on savings products and services to offer informed guidance.
The Person
- Customer service experience in the banking or financial sector.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using financial software and customer relationship management systems.
- Ability to work in a fast-paced environment while maintaining composure.
- Knowledge of financial regulations and compliance standards (preferred).
- 6 GCSEs above grade C, including English and Maths (Essential).
The Package
As a Customer Service Administrator, you will enjoy a competitive salary. The company offers a stable work environment with regular hours from Monday to Friday, 9 am to 5 pm, with hybrid working available after probation. To apply, please submit your CV via the application form provided. Alternatively, to speak in confidence about this opportunity, please contact Cora Montgomery at cora.m@honeycomb.jobs If you have a disability requiring assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equal opportunities to all applicants Please note: We are receiving a high volume of applications and will only shortlist candidates who meet the specific requirements of this role. Due to the volume, individual feedback may not be possible. We appreciate you\’re understanding. #J-18808-Ljbffr
Customer Service Administrator -Belfast City Centre employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator -Belfast City Centre
✨Tip Number 1
Familiarise yourself with the financial products and services offered by the company. This knowledge will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you articulate your responses clearly and confidently, which is crucial for this position.
✨Tip Number 3
Research the latest trends in customer service within the financial sector. Being aware of current best practices can give you an edge in discussions and show that you're proactive about improving customer satisfaction.
✨Tip Number 4
Network with professionals in the banking and finance industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Administrator -Belfast City Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the banking or financial sector. Emphasise your communication skills and any relevant software proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your interest in finance. Mention specific experiences that demonstrate your problem-solving abilities and attention to detail.
Highlight Relevant Qualifications: Ensure you clearly list your GCSEs, particularly English and Maths, as these are essential for the role. If you have knowledge of financial regulations, mention this too.
Follow Application Instructions: Submit your application via the provided form on the Honeycomb website. Double-check that all required documents are included and that your information is accurate before hitting submit.
How to prepare for a job interview at Honeycomb
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in the banking or financial sector. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you would explain complex financial concepts to customers in an easy-to-understand manner.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of past experiences where you successfully resolved a customer complaint and be prepared to walk the interviewer through your thought process.
✨Familiarise Yourself with Financial Products
Research the company's savings products and services before the interview. Being knowledgeable about their offerings will allow you to provide informed guidance and demonstrate your genuine interest in the role.
