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- Tasks: Lead and improve payroll services for HSCNI organisations while managing a dynamic team.
- Company: Join the Business Services Organisation, a key player in health and social care.
- Benefits: Competitive hourly rate of £28.48, with opportunities for professional growth.
- Why this job: Make a real impact in a vital service area while developing your leadership skills.
- Qualifications: Experience in payroll management and strong leadership abilities required.
- Other info: Temporary role with potential for significant career advancement in a supportive environment.
The predicted salary is between 52800 - 57600 £ per year.
Honeycomb are delighted to be working with Business Services Organisation to recruit a Band 8a Service Delivery Manager on a temporary full time basis for their payroll team.
About the Role
The Business Services Organisation (BSO) is seeking an experienced and dynamic Senior Service Delivery Manager (Band 8a) to lead the delivery of high-quality payroll services across HSCNI organisations. Collaborating closely with the Deputy Head of HSCNI Payroll, the postholder will play a pivotal leadership role in ensuring the efficient, effective, and customer-focused delivery of payroll services, while driving continuous improvement and maintaining strong stakeholder relationships.
Key Responsibilities
- Leadership & Strategic Management
- Lead the day-to-day delivery of payroll services, ensuring performance meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Provide leadership and direction to large operational teams, promoting a high-performance and customer-focused culture.
- Support the development and delivery of business plans, identifying risks and implementing mitigation strategies.
- Drive continuous improvement initiatives and innovation across payroll services.
- Deputise for the Deputy Head of Payroll as required.
- Service Delivery & Improvement
- Ensure payroll services comply with statutory requirements, policies, and agreed timelines.
- Identify and implement process improvements to enhance efficiency and service quality.
- Manage relationships with internal and external stakeholders, ensuring effective communication and collaboration.
- Lead payroll improvement projects and support transformation initiatives.
- Monitor and report on service performance, ensuring continuous optimisation.
- Manage escalations, complaints, and incident reviews, ensuring timely resolution and learning.
- Operational Management
- Line manage and develop staff, fostering engagement and accountability.
- Maintain robust financial controls and mitigate operational risks.
- Support business continuity planning and major incident management.
- Deliver training and support the implementation of new payroll systems and processes.
Essential Criteria
Applicants must meet one of the following:
- A University Degree or relevant professional qualification in a Finance or Business-related discipline and at least 3 years' middle management experience (Band 6 or equivalent) in a customer-facing payroll or finance environment within HSC or a major complex organisation.
- At least 5 years' middle management experience (Band 6 or equivalent) in a customer-facing payroll or finance environment within HSC or a major complex organisation.
A major complex organisation is defined as one with at least 200 staff or an annual budget of £30 million. In addition, applicants must demonstrate:
- Minimum 2 years' experience managing teams, with a proven history of delivering results through others.
- Minimum 2 years' experience engaging with diverse stakeholders to achieve organisational outcomes.
- Experience leading performance improvement initiatives with successful outcomes.
- A full UK driving licence and access to transport (reasonable adjustments apply).
Skills & Abilities (Assessed at Interview)
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- Ability to hold individuals and teams accountable for performance.
- Excellent interpersonal and communication skills, with the ability to influence at senior levels.
- Strong analytical skills to interpret complex data and support decision-making.
- Comprehensive knowledge of payroll systems and PAYE legislation.
Why Apply?
This is an excellent opportunity to take on a senior leadership role within a high-impact service area, contributing to the delivery of essential payroll services across the Health and Social Care sector in Northern Ireland.
To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.
Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.
Senior Service Delivery Manager Temp in Belfast employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager Temp in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and finance sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their payroll processes and challenges. This way, you can tailor your answers to show how your experience aligns with their needs, making you a standout candidate.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and driven improvements in previous roles. This will showcase your ability to manage and inspire others, which is crucial for a Senior Service Delivery Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can make a difference in our team.
We think you need these skills to ace Senior Service Delivery Manager Temp in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience in payroll services and leadership, and don’t forget to mention any relevant qualifications or achievements that align with the job description.
Showcase Your Skills: Use the application to showcase your strong organisational skills and ability to manage competing priorities. Provide examples of how you've successfully led teams and improved service delivery in previous roles.
Be Clear and Concise: Keep your written application clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. Remember, we want to see your key achievements at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Honeycomb
✨Know Your Payroll Inside Out
Make sure you brush up on your knowledge of payroll systems and PAYE legislation. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you can lead and innovate in this area.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and driven performance improvements in previous roles. Highlight specific initiatives you've led and the outcomes achieved, as this will demonstrate your capability to lead large operational teams effectively.
✨Engage with Stakeholders
Think about your past experiences engaging with diverse stakeholders. Be ready to share how you've built strong relationships and communicated effectively to achieve organisational goals. This is crucial for a role that requires collaboration across various levels.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled escalations, complaints, or incidents in the past. Share specific examples of how you resolved issues and what you learned from those experiences, as this will highlight your analytical skills and ability to optimise service delivery.