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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing requests and ensuring top-notch service.
- Company: Join a reputable construction company that's growing in an exciting industry.
- Benefits: Attractive salary, Monday to Friday hours, early finish on Fridays, and on-site parking.
- Why this job: Make a real impact by coordinating operations in a fast-paced environment.
- Qualifications: Previous experience in a similar role and strong organisational skills are essential.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 29000 - 31000 £ per year.
Honeycomb is delighted to be working alongside our client, a reputable construction outfit, to recruit for a Helpdesk Co‑ordinator, to join their team in Belfast. This is a fantastic opportunity to join an established business that is experiencing continual growth in an exciting industry.
Responsibilities:
- Providing a main point of contact for clients, documenting maintenance requests and providing excellent customer service.
- Co‑ordinating the diaries for in‑house engineers, allocating PPM/Reactive/Remedial callouts across the country.
- Managing compliance, maintaining customer accounts and uploading/digitalising documents when required.
- Reviewing and processing job invoices.
- Upholding effective communication between internal departments to ensure a smooth flow to daily operations.
- High level of attention to detail and an ability to thrive in a fast‑paced, varied role.
The Right Person:
- The right person for this role will ideally have previous experience working in a similar position and be well accustomed to working in a fast‑paced environment.
- You will pride yourself on your ability to co‑ordinate effectively and have excellent organisational skills.
- Strong IT skills are essential for this role and the ability to communicate well with others.
Package:
For this role includes an attractive salary ranging from £29,000‑£31,000, dependant on experience, with Monday‑Friday working hours, an early finish Friday, and on‑site parking available.
Contact:
To speak in absolute confidence about this opportunity please send an up‑to‑date CV via the link provided or contact Brad Roberts, Senior Recruitment consultant at Honeycomb on 028 96207050. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Helpdesk Co-ordinator in Belfast employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Co-ordinator in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Helpdesk Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk roles and practice your responses. Highlight your organisational skills and ability to thrive in fast-paced environments, as these are key for the position.
✨Tip Number 3
Show off your tech skills! Make sure you’re familiar with the software and tools commonly used in helpdesk roles. Being able to demonstrate your IT proficiency can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a reputable company like Honeycomb. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Helpdesk Co-ordinator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Co-ordinator role. Highlight your relevant experience and skills that match the job description, like your organisational skills and IT proficiency. We want to see how you can shine in this fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it concise but engaging, and explain why you're the perfect fit for the role. Don’t forget to mention your customer service experience and how you handle multiple tasks effectively.
Show Off Your Attention to Detail: In a role where details matter, make sure your application is free from typos and errors. We appreciate candidates who take the time to proofread their work. It shows us you care about quality and professionalism!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Honeycomb
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Helpdesk Co-ordinator. Familiarise yourself with tasks like documenting maintenance requests and managing compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully coordinated tasks or managed multiple priorities. Be ready to discuss how you handle fast-paced environments and ensure smooth operations.
✨Brush Up on IT Skills
Strong IT skills are essential for this role, so be prepared to discuss your proficiency with relevant software and tools. If you have experience with specific systems used in helpdesk operations, mention them. This will give you an edge over other candidates.
✨Prepare for Customer Service Scenarios
As a Helpdesk Co-ordinator, you'll be the main point of contact for clients. Think of scenarios where you've provided excellent customer service and be ready to share these stories. Highlight your communication skills and how you resolve issues effectively.
