Health and Wellbeing Administrator (Temp 3 – 6 months) in Belfast

The Company

Our client is a well-established organisation dedicated to supporting individuals and communities through the delivery of essential health, well-being, and support services. This is an excellent opportunity to join a purpose-driven organisation where your work will have a direct impact on the experience and support provided to service users.

The Role

An exciting opportunity has arisen for a Health & Wellbeing Administrator to join a busy client services team. Acting as the first point of contact for clients, the successful candidate will play a key role in delivering a professional, welcoming, and efficient service, both in person and over the telephone. The role combines reception, administration, customer service, and records management responsibilities, making it ideal for an experienced administrator who enjoys working in a people-focused environment and has strong organisational skills.

Key Responsibilities

• Client Services
  • Act as the first point of contact for clients accessing services, both in person and by telephone.
  • Provide a professional, empathetic, and responsive service to individuals seeking support.
  • Respond to and resolve client queries, providing information, guidance, and assistance where appropriate.
  • Review and process client documentation in line with organisational procedures.
  • Accurately record messages and elevate enquiries to relevant team members when required.
  • Process registrations, applications, and incoming documentation efficiently and accurately.
  • Draft correspondence to clients and third parties to request or provide information.
• Reception & Customer Service
  • Participate in a reception rota, ensuring professional front-of-house cover during office hours.
  • Welcome visitors and provide a positive experience for all stakeholders.
  • Manage incoming telephone calls and direct enquiries appropriately.
  • Support clients with document verification and administrative processes.
• Records Management & Administration
  • Maintain both electronic and paper-based filing systems.
  • Ensure all client interactions are accurately recorded on internal systems and databases.
  • Maintain accurate and up-to-date client records.
  • Collate information and prepare reports for management as required.
  • Ensure compliance with GDPR and confidentiality requirements at all times.
  • Provide administrative support to managers and wider teams across the organisation.
• Continuous Improvement
  • Contribute to the ongoing development and improvement of administrative processes.
  • Maintain high standards of professionalism and customer service.
  • Support a positive, collaborative, and respectful working environment.

The Person

Essential Criteria

• Previous experience in an administrative, customer service, reception, or client-facing role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with excellent attention to detail.
• Experience maintaining accurate records and databases.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Ability to handle sensitive and confidential information appropriately.
• Strong interpersonal skills with the ability to communicate professionally and empathetically with a wide range of individuals.
• Ability to manage competing priorities and work effectively in a busy environment.

Desirable Criteria

• Experience working within the health, wellbeing, public, community, charity, or voluntary sectors.
• Experience processing applications, registrations, or client records.
• Knowledge of GDPR and data protection requirements.
• Experience working within a reception or front-of-house environment.

Package & Benefits

• Full-time opportunity.
• Meaningful role supporting individuals and communities.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Opportunity to develop administration, client services, and stakeholder engagement skills.