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- Tasks: Manage customer complaints, ensuring accurate triage and resolution.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Gain valuable experience in banking and customer service.
- Other info: Temporary role with potential for extension; Monday to Friday, 9 am to 5 pm.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong banking knowledge and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Honeycomb is proud to be working alongside a leading bank to recruit for a Customer Resolutions Administrator on a temporary basis. This is a key role, supporting the Customer Resolutions team to ensure customer complaints are accurately triaged, investigated and resolved.
The Role
- Manage a queue of customer complaints, ensuring each case is correctly categorised and progressed through investigation to resolution.
- Triaging complaints, ensuring the customer's concerns are fully understood and recorded.
- Correctly categorising complaints on the complaint's portal.
- Investigating complaints by reviewing case notes, file documentation and transactional history.
- Completing end-to-end resolution, including drafting clear resolution letters and issuing outcomes to customers.
- Managing an allocated queue of cases and delivering an agreed volume of resolutions per week.
- Escalating complex matters where appropriate.
The Person
- Strong banking experience and a customer-focused mindset, with the ability to follow processes and communicate outcomes clearly.
Essential
- Previous banking experience with a solid understanding of products, services and customer journeys.
- Strong attention to detail, with the ability to correctly categorise cases and maintain accurate records for reporting.
- Excellent written communication skills, including drafting clear, customer-friendly resolution correspondence.
- Strong investigative skills and confidence reviewing case notes, documentation and transactional history.
Desirable
- Previous experience and familiarity with internal banking systems and complaints processes.
- Prior complaints handling/customer resolutions experience (banking preferred).
- Exposure to regulated complaint handling standards is beneficial.
Working Hours & Contract
- Hours of Work: Monday to Friday, 9 am to 5 pm
- Contract: Temporary (3 months initially with a review for extension)
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Customer Resolutions Administrator in Belfast employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Customer Resolutions Administrator role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Brush up on your banking knowledge and be ready to discuss how you would handle specific customer complaints. We want you to showcase your investigative skills and attention to detail, so practice articulating your thought process.
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us keep track of your application and ensures you’re considered for the Customer Resolutions Administrator position.
We think you need these skills to ace Customer Resolutions Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your banking experience and customer service skills. We want to see how your background aligns with the role of a Customer Resolutions Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the customer complaints process, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your written communication skills, which are crucial for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Honeycomb
✨Know Your Banking Stuff
Make sure you brush up on your banking knowledge before the interview. Understand the products, services, and customer journeys relevant to the role. This will help you answer questions confidently and show that you can hit the ground running.
✨Master the Complaint Process
Familiarise yourself with common complaint handling processes and internal banking systems. Be ready to discuss how you would triage and categorise complaints effectively. This shows you’re prepared and understand the importance of accurate record-keeping.
✨Communicate Clearly
Practice drafting clear and concise resolution letters. You might be asked to demonstrate your written communication skills during the interview, so having examples ready will help you stand out. Remember, clarity is key in customer correspondence!
✨Show Your Investigative Skills
Be prepared to talk about your approach to investigating complaints. Think of examples where you've reviewed case notes or documentation to resolve issues. Highlighting your attention to detail and problem-solving abilities will impress the interviewers.