At a Glance
- Tasks: Support customers facing financial challenges through empathetic conversations and tailored solutions.
- Company: Join a respected banking organisation in Belfast City Centre with a supportive team.
- Benefits: Earn £16.55 per hour, enjoy hybrid working, and gain valuable banking experience.
- Other info: Standard hours are Monday to Friday, 9:00am-5:00pm, with potential for longer-term opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or banking, with strong communication and problem-solving skills.
The predicted salary is between 16.55 - 16.55 £ per hour.
Honeycomb is partnering with a well-established banking organisation to recruit a Senior Collections and Recoveries Advisor for their Belfast City Centre office. This temporary position (6-12 months) offers an excellent opportunity to join a supportive team within a respected employer.
The Role
- Working as part of the Collections and Recoveries team, you will be responsible for supporting customers who are experiencing financial challenges.
- The role is predominantly inbound telephone-based, requiring you to manage a high volume of customer conversations with professionalism and understanding.
- Key duties include:
- Speaking with customers to assess their current financial position and identify appropriate solutions
- Handling complex and sensitive discussions in a calm, empathetic manner
- Agreeing on affordable repayment arrangements tailored to individual circumstances
- Providing information on available debt resolution options and support measures
- Referring customers to relevant external agencies where additional advice may be beneficial
- Monitoring customer arrangements and making amendments where required
- Ensuring all interactions are conducted in line with regulatory and company standards
The Person
- Previous experience in a customer-facing, banking, financial services, or collections environment
- An understanding of debt management, recoveries, collections, or asset finance processes
- Excellent communication and listening skills
- The ability to build rapport and manage difficult conversations effectively
- A customer-focused mindset with a practical approach to problem-solving
The Package
- Standard working hours: Monday to Friday, 9:00am-5:00pm
- Hourly rate of £16.55 per hour
- Hybrid working available upon successful completion of training
- Expected start date: August 2026
- Opportunity to gain valuable banking experience with the potential for longer-term opportunities
To apply, please submit your CV via the link provided.
Disclaimer
If you have a disability and require support at any point during the recruitment process, please contact us directly so we can discuss your needs. Honeycomb is dedicated to ensuring equal opportunities for all applicants. Please be aware that we are currently managing a very high number of applications. As a result, we will only be able to shortlist candidates who meet the essential requirements of the role, and individual feedback may not be possible in every case. Thank you for your understanding.
Collections and Recoveries Advisor (Belfast City Centre) employer: Honeycomb
Honeycomb is an excellent employer, offering a supportive work environment in the heart of Belfast City Centre. With a focus on employee growth and development, this role provides valuable banking experience and the opportunity to make a meaningful impact by assisting customers through financial challenges. The hybrid working model and competitive hourly rate further enhance the appeal of joining this respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Collections and Recoveries Advisor (Belfast City Centre)
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Honeycomb.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Honeycomb might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Collections and Recoveries Advisor (Belfast City Centre)
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Honeycomb will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Honeycomb. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Honeycomb confidence in your short-term commitment to the role.
How to prepare for a job interview at Honeycomb
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Honeycomb.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Honeycomb that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
