At a Glance
- Tasks: Be the friendly face for visitors, sharing local tips and ensuring a memorable experience.
- Company: Join a vibrant team dedicated to tourism and customer service.
- Benefits: Earn £14.32 per hour with flexible working hours and a supportive environment.
- Other info: Work across beautiful locations and enjoy a dynamic, engaging role.
- Why this job: Perfect for those who love meeting new people and sharing local experiences.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 28000 - 30000 € per year.
As a Visitor Information Advisor, you will be the welcoming face for visitors and tourists, providing excellent customer service and helpful information about local attractions, events, accommodation, and activities.
Duties may include:
- Assisting visitors with tourism and local information
- Promoting local attractions and experiences
- Handling enquiries in person, by phone, and email
- Supporting day‑to‑day visitor centre operations
- Processing bookings, sales, and transactions
- Ensuring visitors receive a positive and memorable experience
Essential Criteria:
- 5 GCSEs at grades A‑C (or equivalent), including English and Maths
- At least two years' experience in a fast‑paced customer service role dealing face‑to‑face with the public, managing a wide range of queries, and delivering a high‑quality professional service (Preferably within tourism, hospitality, leisure, or tour operator industries)
- Experience using Microsoft Office applications, including extensive computer skills, to include email and internet through employment and/or studies
- Excellent customer service skills
- Excellent communication skills
- Ability to work weekends and public holidays
- A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or access to suitable transport which will enable the post holder to meet the requirements of the role
What We are Looking For:
- Friendly, approachable, and enthusiastic
- Enthusiastic about customer service and tourism
- Confident communicating with a wide range of people
- Organised and able to work across multiple locations
- Flexible and dependable
Benefits and Working Conditions:
- Hourly Rate: £14.32 per hour
- Core working days: Monday – Wednesday 9:15am – 5:15pm
- Flexibility is essential as you may occasionally be required to work a Saturday, Sunday, or public holiday, with a day off during the week provided in lieu.
- The post holder will be required to drive and has access to a car, and the role is based across the following locations: Ards Visitor Centre, Bangor Visitor Centre, Walled Garden, Pickie Park
Additional Information:
- Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
Accessibility:
If you require adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.
EEO Statement:
Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.
Visitor Information Advisor Part time ( Temp) in Bangor employer: Honeycomb
As a Visitor Information Advisor, you will join a dynamic team dedicated to providing exceptional customer service in a vibrant tourism environment. Our company fosters a supportive work culture that values flexibility and employee growth, offering opportunities to enhance your skills while engaging with diverse visitors across beautiful locations like Ards Visitor Centre and Bangor Visitor Centre. With competitive pay and a commitment to equal opportunities, we ensure that every team member feels valued and empowered to make a positive impact on our community.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Information Advisor Part time ( Temp) in Bangor
✨Tip Number 1
Get to know the local attractions and events like the back of your hand! This way, when you chat with visitors, you can share your enthusiasm and provide them with insider tips that make their experience unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being clear and friendly will help you connect with visitors. Role-play with friends or family to build your confidence.
✨Tip Number 3
Stay organised! Juggling multiple queries and bookings can be tricky, so use tools like calendars or task lists to keep everything on track. This will help you deliver that high-quality service we all strive for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Visitor Information Advisor Part time ( Temp) in Bangor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked face-to-face with the public. We want to see how you've handled queries and provided excellent service in past roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Visitor Information Advisor role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Honeycomb
✨Know Your Local Attractions
As a Visitor Information Advisor, you'll need to be the go-to person for local knowledge. Brush up on popular attractions, events, and activities in the area before your interview. This will not only show your enthusiasm for the role but also demonstrate your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think of specific situations where you handled queries effectively or went above and beyond for a customer. This will help you illustrate your ability to manage a wide range of enquiries, which is crucial for this role.
✨Practice Your Communication Skills
Since you'll be interacting with a diverse range of people, practice clear and confident communication. You might want to do mock interviews with friends or family, focusing on how you convey information and engage with others. This will help you feel more at ease during the actual interview.
✨Be Flexible and Organised
The job requires flexibility in working hours and locations. Be prepared to discuss how you manage your time and adapt to changing schedules. Highlight any previous experience where you successfully juggled multiple tasks or worked across different locations, as this will show you're a dependable candidate.
