At a Glance
- Tasks: Provide top-notch customer service and assist with tourism and event coordination.
- Company: Join a leading local authority attraction in Ballymena, promoting culture and tourism.
- Benefits: 30 hours a week, temporary contract, supportive team environment, and varied role.
- Other info: Flexible hours, including evenings and weekends, with opportunities for growth.
- Why this job: Make a real impact on visitors' experiences while gaining valuable skills.
- Qualifications: 5 GCSEs or equivalent, plus experience in customer service and administration.
The predicted salary is between 24000 - 30000 £ per year.
Honeycomb is delighted to be recruiting a Tourism Advisor (Admin & Box Office) on behalf of a leading local authority attraction in Ballymena. This is an excellent opportunity for a customer-focused administrator to join a busy visitor services team, supporting tourism, events, and cultural activities while providing a first-class experience to visitors from across Northern Ireland and beyond. This varied role combines customer service, administration, ticketing, retail support, and event coordination within one of the area's key tourism and arts destinations. This is a temporary position of 30 hours a week on a rota basis between Monday - Saturday for 3 months.
The Company
Our client is a well-established public sector organisation committed to promoting tourism, arts, culture, and community engagement across the borough. Through its visitor attractions, events, and cultural programmes, the organisation plays a key role in enhancing the visitor experience and supporting the local economy.
The Role
As a Tourism Advisor, you will:
- Provide a welcoming and professional service to visitors attending the Visitor Information Centre
- Respond to enquiries in person, by telephone, email, and social media
- Promote local and regional tourism attractions, accommodation, events, and visitor experiences
- Assist visitors with itinerary planning and tourism information
- Operate ticketing, booking, and retail systems within the Visitor Information Centre
- Process bookings for theatre, arts, and tourism-related events
- Complete a range of administrative duties including filing, database maintenance, stock ordering, and record keeping
- Maintain accurate visitor, ticketing, income, and stock control records
- Reconcile daily income and cash takings
- Support the merchandising, replenishment, and presentation of retail stock
- Assist with the planning and delivery of tourism and promotional events
- Contribute to the preparation of tourism publications and promotional materials
- Liaise with tourism partners, local businesses, and external stakeholders
- Act as a key holder and support the day‑to‑day operation of the Visitor Information Centre
The Person
Essential Criteria
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including English and Mathematics. Consideration may be given to candidates who do not hold these qualifications but can demonstrate a minimum of 3 years' relevant experience.
- A minimum of 1 year's experience (or 3 years where qualifications are not held) in a role involving:
- Dealing with members of the public within a tourism environment
- Cash handling and financial record keeping within a commercial environment
- General administration duties
- The use of computerised information management systems and Microsoft Office applications, including Word, Excel, and Outlook
- Excellent customer service and communication skills
- Strong organisational skills and attention to detail
- Ability to work effectively as part of a team
- Flexibility to work evenings, weekends, and public holidays as required
Package & Benefits
- 30 hours per week
- Temporary contract for an initial three‑month period, subject to review
- Opportunity to work within a leading visitor attraction and cultural venue
- Varied role combining tourism, administration, customer service, and events
- Gain experience within a public sector environment
- Supportive team environment
Disclaimer
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Tourism Advisor with Admin and Box Office Duties in Ballymena employer: Honeycomb
Join a well-established public sector organisation in Ballymena that is dedicated to enhancing tourism, arts, and culture within the community. As a Tourism Advisor, you will thrive in a supportive team environment, gaining valuable experience while providing exceptional service to visitors. With a focus on employee growth and a commitment to community engagement, this role offers a unique opportunity to contribute to the local economy and promote the region's attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Tourism Advisor with Admin and Box Office Duties in Ballymena
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class experience, think of scenarios where you can demonstrate your ability to handle inquiries and resolve issues. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with people in the tourism industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Tourism Advisor with Admin and Box Office Duties in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant admin skills. We want to see how you can bring your unique flair to the Tourism Advisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tourism and how your skills align with the job. We love seeing enthusiasm, so let your personality come through!
Showcase Relevant Experience:When filling out your application, focus on your experience in tourism or customer service roles. We’re looking for examples of how you've dealt with the public and managed cash handling, so make those experiences pop!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Honeycomb
✨Know Your Stuff
Familiarise yourself with the local attractions and events in Ballymena. Being able to discuss these confidently will show your passion for tourism and your commitment to providing a top-notch experience for visitors.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully dealt with customers in previous roles. Highlight your ability to handle enquiries, resolve issues, and create a welcoming atmosphere, as this is crucial for a Tourism Advisor.
✨Get Organised
Since the role involves various administrative tasks, demonstrate your organisational skills. Bring along a portfolio showcasing your experience with filing, record keeping, and using Microsoft Office applications like Excel and Word.
✨Be Ready for Teamwork
This position requires working closely with others, so be prepared to discuss your experience in team settings. Share how you’ve collaborated on projects or supported colleagues in busy environments to highlight your teamwork abilities.
