At a Glance
- Tasks: Handle customer enquiries, process transactions, and manage cash securely.
- Company: Join a highly regarded banking institution known for outstanding customer care in Ballymena.
- Benefits: Earn £13.74 per hour with a Monday to Friday schedule from 9 am to 5 pm.
- Other info: Temporary position lasting up to 6 months.
- Why this job: Be part of a supportive team environment focused on excellent customer service.
- Qualifications: Must have a background in a customer-facing role and strong communication skills.
The predicted salary is between 13.74 - 13.74 £ per hour.
Honeycomb is delighted to be partnering exclusively with a highly regarded and established banking institution in Northern Ireland to appoint a Customer Service Advisor for its Ballymena branch.
The Company
This organisation has built a strong reputation for outstanding customer care and a genuine commitment to the local community. The Ballymena branch provides a friendly and supportive setting where customers can expect a consistently high level of service.
Role Summary
In this front‑line position, you will act as a key contact for customers, creating a professional and welcoming experience at every stage. You will support day‑to‑day enquiries, complete transactions, and manage cash in a secure and accurate manner.
Main Duties
- Deliver an excellent level of customer service by handling enquiries in a prompt, professional, and courteous way.
- Process deposits, withdrawals, lodgements, and related counter transactions accurately.
- Follow established cash procedures, including end‑of‑day balancing, in line with security and audit requirements.
- Support awareness of the bank's services and assist customers in using digital or self‑service facilities where appropriate.
- Play an active role in maintaining a supportive and team‑focused branch environment.
The Person
We are looking for an individual who is attentive to detail, comfortable handling cash, and capable of delivering an excellent in‑person customer experience.
Essential Criteria
- Background in a customer‑facing role.
- A proactive and positive approach, with a willingness to support colleagues and contribute to wider business goals.
- High levels of accuracy and dependability when dealing with cash.
- Strong verbal communication and interpersonal skills.
- The ability to stay organised and manage competing priorities effectively.
Desirable Criteria
- Prior experience in banking, financial services, or a retail cash‑handling environment.
- A full, clean UK driving licence.
Package & Benefits
£13.74 per hour Monday to Friday 9 am to 5 pm Temporary up to 6 months
Disclaimer
If you have a disability and require support at any point during the recruitment process, please contact us directly so we can discuss your needs. Honeycomb is dedicated to ensuring equal opportunities for all applicants.
Banking Customer Advisor – Ballymena employer: Honeycomb
This established banking institution in Northern Ireland is committed to the local community and offers a friendly branch environment. Employees enjoy a competitive hourly rate and a structured work schedule, ensuring work-life balance. The team values collaboration and aims to provide exceptional service to every customer.
