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For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support in Waste Management.
- Company: Join a well-established local government organisation making a difference in the community.
- Benefits: Full-time hours, training support, and a chance to work with a dedicated team.
- Why this job: Be the first point of contact and help keep essential services running smoothly.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
- Other info: Opportunity for career growth and flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
The Company
Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.
About the Role
We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions. This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records. You'll be the first point of contact for customers and play a key role in keeping services running smoothly. This is a full-time fixed-term role for 3 months, working 37 hours per week, Monday to Friday. Due to the nature of the role, the post holder may be required to work duties outside of normal working hours. This Role will be based in Antrim.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, social media, and face-to-face, ensuring issues are resolved efficiently.
- Assist residents with bulky collection requests and new customer setup.
- Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
- Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
- Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
- Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
- Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
- Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
- Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.
Essential Criteria
- Minimum of 5 GCSEs (Grades A-C), including English and Maths, and a minimum of 2 years' administrative or clerical experience, including minute-taking.
- Experience in a customer service role, handling direct customer contact and complaints.
- OR 4 years' relevant clerical experience, including minute-taking and experience in a customer service role, handling direct customer contact and complaints.
- Full current driving license required.
Desirable Criteria
- Recognised IT qualification (e.g., ECDL, CLAIT, OCR, RSA Word Processing).
- Experience in a Waste Management environment.
Package and Benefits
- Full Time Hours 9am-5pm
- Opportunity to work within an established team
- Support for training and development
If you are a highly organised administrator with strong attention to detail and confidence in dealing with members of the public and stakeholders, please contact Louise Ward or apply via the link below.
If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.
Please note: Due to the high volume of applications currently being received, only those meeting the key requirements will be contacted. We appreciate your understanding and interest in this opportunity.
Waste Management Business Support Assistant in Antrim employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Management Business Support Assistant in Antrim
✨Tip Number 1
Get to know the company! Research their values and recent projects in waste management. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will boost your confidence and prepare you for handling enquiries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Waste Management Business Support Assistant in Antrim
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills match the specific requirements of the Waste Management Business Support Assistant role.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to handle enquiries effectively.
Highlight Your Organisational Skills: This role requires a high level of organisation, so don’t forget to mention any experience you have with maintaining records, managing databases, or supporting operational teams. We love seeing examples of how you've kept things running smoothly in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Honeycomb
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Waste Management Business Support Assistant. Familiarise yourself with the key tasks like handling customer enquiries and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of direct customer contact, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or handled complaints effectively. This will demonstrate your ability to provide high-quality support and keep services running smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult customer or manage multiple enquiries at once. Practise your responses to these types of questions so you can showcase your problem-solving skills and flexibility.
✨Highlight Your Administrative Experience
Make sure to emphasise your administrative skills, especially if you have experience with databases, spreadsheets, or financial processes. Be ready to discuss how you've maintained accurate records or supported management in previous roles. This will reassure them that you can handle the administrative demands of the position.