At a Glance
- Tasks: Provide top-notch customer service and administrative support in waste management.
- Company: Join a supportive team in a public sector environment.
- Benefits: Gain valuable experience, training support, and flexible working hours.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Be the first point of contact and help keep services running smoothly.
- Qualifications: 5 GCSEs including English and Maths, plus customer service experience.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions. This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records. You'll be the first point of contact for customers and play a key role in keeping services running smoothly. This is a part-time role for 22 hours per week on Mondays, Wednesdays, and Thursdays. This role will be based in Antrim.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, social media, and face-to-face, ensuring issues are resolved efficiently.
- Assist residents with bulky collection requests and new customer setup.
- Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
- Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
- Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
- Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
- Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
- Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
- Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.
Essential Criteria
- Minimum of 5 GCSEs (Grades A-C), including English and Maths, and a minimum of 2 years' administrative or clerical experience, including minute-taking.
- Experience in a customer service role, handling direct customer contact and complaints.
- OR 4 years' relevant clerical experience, including minute-taking and experience in a customer service role, handling direct customer contact and complaints.
- Full current driving license required.
Desirable Criteria
- Recognised IT qualification (e.g., ECDL, CLAIT, OCR, RSA Word Processing).
- Experience in a Waste Management environment.
Package and Benefits
- Opportunity to work within an established team.
- Support for training and development.
- Gain experience within a public sector environment.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Waste management Business Support Assisant in Antrim employer: Honeycomb
Join our dedicated Waste Management team in Antrim, where we prioritise a supportive work culture and offer flexible part-time hours. As a Business Support Officer, you'll benefit from ongoing training and development opportunities while contributing to essential public services that make a real difference in the community. We value your growth and provide a collaborative environment that encourages innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Waste management Business Support Assisant in Antrim
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects in waste management. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle enquiries effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to waste management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Waste Management team and ready to contribute to their goals.
We think you need these skills to ace Waste management Business Support Assisant in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Waste Management team and how you can contribute. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Whether it’s through your CV or cover letter, let us know how you handle enquiries and resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Honeycomb
✨Know Your Waste Management Stuff
Make sure you brush up on the basics of waste management and sustainability. Familiarise yourself with common practices, regulations, and any recent developments in the field. This will show that you're genuinely interested in the role and can engage in meaningful conversations.
✨Customer Service is Key
Since you'll be the first point of contact for customers, prepare to discuss your customer service experience. Think of specific examples where you've handled enquiries or complaints effectively. Highlight your ability to resolve issues quickly and maintain a positive attitude.
✨Get Organised with Admin Skills
This role involves a lot of administrative tasks, so be ready to talk about your organisational skills. Bring examples of how you've managed databases, spreadsheets, or reports in previous roles. Mention any relevant IT qualifications you have, as they could give you an edge.
✨Show Flexibility and Team Spirit
The job requires flexibility and teamwork, so be prepared to discuss how you've adapted to changing priorities in past roles. Share experiences where you've collaborated with others to achieve a common goal, especially in a busy environment like waste management.
