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- Tasks: Oversee service desk operations and manage client relationships for exceptional service delivery.
- Company: Join a leading tech business that values growth and invests in its people.
- Benefits: Competitive salary, attractive benefits package, and opportunities for career progression.
- Why this job: Shape your role and make an impact in a dynamic, growing environment.
- Qualifications: Experience in service management and strong problem-solving skills required.
- Other info: Exciting chance to work with top names in the tech sector.
The predicted salary is between 32000 - 36000 £ per year.
Honeycomb is delighted to be working with our client, a market-leading technology business, to recruit for a Service Manager on a 1 year contract basis. This is an exciting opportunity to join a business that is experiencing considerable growth and success. The business has a national presence and invests heavily in its people, technology and products. The client offers the chance to work with some of the biggest names in the tech sector whilst developing your own career.
The role of Service Manager involves overseeing a service desk/help-desk function whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role.
The right person for this role will have previous experience working within a service function, managing engineers and internal members of a team. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Service Manager will be ambitious and keen to progress within the business.
This role contains a competitive salary of £38K-£43K and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb.
To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Service Manager (Excellent Role) in Antrim employer: Honeycomb
Contact Detail:
Honeycomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Excellent Role) in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service desk operations and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've successfully managed SLAs or improved processes. This will demonstrate your capability to excel in the Service Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a company that values its people and invests in their growth.
We think you need these skills to ace Service Manager (Excellent Role) in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing service functions and working with teams, as this will show us you’re a great fit for what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love to see candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without any fluff.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Honeycomb
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Manager inside out. Familiarise yourself with service desk operations, SLAs, and client relationship management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved issues or improved processes. Highlight how your actions positively impacted team performance or customer satisfaction. This will demonstrate your ability to handle challenges effectively.
✨Be Ready to Discuss Team Management
Since managing engineers and internal teams is key for this role, think about your leadership style and how you motivate your team. Be prepared to share specific instances where you've led a team to success or navigated difficult situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's growth, culture, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
