At a Glance
- Tasks: Support customers facing financial difficulties through compassionate phone conversations.
- Company: Respected financial institution known for its positive culture and staff development.
- Benefits: Hybrid working options, supportive team environment, and potential for permanent contract.
- Other info: Great opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in customer service or banking; strong communication and empathy skills.
The predicted salary is between 30000 - 40000 € per year.
Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. This is a full-time, 6-12 month temporary position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.
The Role
- As a Senior Collections Advisor, you'll be a key contact for customers facing financial difficulties, working within a telephony-based environment where inbound calls are central to the role.
- You will provide compassionate and effective support through:
- Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances.
- Managing sensitive, telephony-based conversations with empathy, professionalism, and confidence.
- Assessing individual situations to determine the most appropriate course of action.
- Creating realistic repayment and support solutions that meet both customer and business needs.
- Signposting customers to trusted external organisations for additional financial or debt advice.
- Regularly reviewing customer plans to ensure they remain accurate and supportive.
- Providing clear guidance on debt management options when required.
The Person
- Experience within customer service, banking, or a financial support environment.
- Experience in debt management, collections or asset finance is beneficial.
- Confident in managing sensitive discussions with empathy and professionalism.
- Strong communication skills with the ability to build lasting relationships.
- Proactive, compassionate, and solutions-driven in approach.
Package & Benefits
- Monday to Friday, 9:00 am - 5:00 pm.
- Hybrid working options available following training.
- Supportive team environment with potential to move into a permanent contract.
Please submit your CV through the application link provided. If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you. Honeycomb is dedicated to ensuring equal opportunities for all applicants. Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.
Senior Collections Advisor employer: Honeycomb Jobs Ltd
Honeycomb is an exceptional employer, offering a supportive and positive work culture that prioritises staff development and employee retention. As a Senior Collections Advisor in the heart of Belfast City Centre, you will benefit from a hybrid working model, a compassionate team environment, and ample opportunities for career progression within a respected financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Collections Advisor
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony-based conversations, try role-playing with a friend or family member. Focus on being empathetic and professional, just like you would with a customer.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and helps you gauge if the company is the right fit for you too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Collections Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Collections Advisor. Highlight your experience in customer service and any relevant skills in debt management or financial support. We want to see how you can bring your unique flair to our team!
Showcase Your Empathy:Since this role involves managing sensitive conversations, it's crucial to demonstrate your ability to handle these discussions with compassion and professionalism. Use examples from your past experiences to show us how you've successfully navigated similar situations.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you're a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy – just follow the link provided!
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Collections Advisor. Familiarise yourself with common financial difficulties customers face and how to approach these conversations with empathy and professionalism.
✨Practice Makes Perfect
Rehearse your responses to potential interview questions, especially those related to managing sensitive discussions. Consider role-playing with a friend to build your confidence in handling tough topics.
✨Showcase Your Skills
Be ready to share specific examples from your past experience that demonstrate your customer service skills and ability to create realistic repayment solutions. Highlight any relevant experience in debt management or collections.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the company culture and support for staff development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
