At a Glance
- Tasks: Assist customers with queries via phone and email while processing orders.
- Company: Join a well-established team in a thriving business.
- Benefits: Competitive salary, Monday to Friday work schedule, and excellent long-term development opportunities.
- Other info: Dynamic team atmosphere with a focus on personal growth.
- Why this job: Build strong relationships and gain valuable experience in a supportive environment.
- Qualifications: Previous admin experience; healthcare knowledge is a plus.
The predicted salary is between 27000 - 27000 £ per year.
Honeycomb is delighted to be working alongside our client, an excellent business to recruit a Customer Support Administrator on a full-time basis.
Our client is experiencing continual demand within the industry making it an excellent time to join a well-established team.
This is a varied role and presents great opportunities for someone wanting to pursue a long-term career.
The Role
- Dealing with customer queries over both phone and email.
- Providing insight and knowledge to customers regarding the products and services.
- Building strong relationships with both customers and internal departments.
- Processing orders, preparing orders for dispatch, alongside invoicing.
- The Person
- Previous experience working within an administrative role, knowledge of the healthcare sector would be advantageous for this role.
- You will have a keen desire to learn.
- You must have excellent time management skills with the ability to work towards deadlines.
- Personable and able to build long term relationships.
The package for this role includes a salary £27,000, this role presents with a working week of Monday- Friday.
Based on site in Enniskillen, this role presents the opportunity to work within a tight knit team with excellent opportunities for long term development.
An excellent benefits package which can be discussed upon conversation with Honeycomb.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Shanice Mackin, Specialist Senior Recruitment Consultant, at Honeycomb on the number provided.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.
** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role.
Due to the high volume of applications, we may be unable to provide individual feedback.
We thank you in advance for your understanding. **
Customer Support Administrator in Enniskillen employer: Honeycomb Jobs Ltd
Honeycomb offers an exceptional opportunity for recent graduates to kickstart their careers in financial services within a supportive and collaborative environment on Holywood Road, Belfast. With structured training, mentorship from experienced Financial Advisers, and a clear pathway into paraplanning, employees can expect not only professional growth but also exposure to various aspects of financial planning, ensuring a rewarding and meaningful career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Enniskillen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Honeycomb Jobs Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Honeycomb Jobs Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Enniskillen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Honeycomb Jobs Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Honeycomb Jobs Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Honeycomb Jobs Ltd!
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
