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For Companies At a Glance
- Tasks: Support customers and resolve queries in a friendly, professional manner.
- Company: Well-established business in Belfast with a supportive team.
- Benefits: Earn £13 per hour for a full-time, 2-week temporary role.
- Other info: Opportunity to work in a dynamic environment with a focus on equal opportunities.
- Why this job: Gain valuable experience in customer service and enhance your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 27000 £ per year.
Honeycomb is delighted to be working with an excellent client, recruiting for a Customer Support Administrator on a temporary basis. This is a well-established business, based in Belfast.
The Role
As a customer support administrator, you will provide support to the domestic team, respond to customer queries and co-ordinate with internal teams to effectively resolve issues or complaints.
Key Responsibilities
- Manage enquiries with a helpful and professional attitude
- Liaise with Domestic Team
- Accurately update customer relationship management system
- Logging and investigating complaints, work closely with internal teams to find solutions
The Ideal Candidate
- A strong background in a customer service role
- Administrative background
- Excellent written and verbal communication skills
- Previous experience working with Microsoft Packages
What is on offer?
- 2-week temporary role
- Full time hours 09:00-17:00
- Hourly rate of £13 per hour
If you wish to apply in confidence, please submit your CV via the link provided. Alternatively call Chloe Winter on the number provided. Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made. Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity.
Customer Support Temp employer: Honeycomb Jobs Ltd
Contact Detail:
Honeycomb Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Temp
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding the team dynamics or the tools they use.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Customer Support Temp
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Temp role. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and what strategies you use to maintain a helpful and professional attitude.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since excellent written and verbal communication skills are key for this role, practice articulating your thoughts clearly. You might even want to prepare answers to common interview questions, focusing on how you can effectively communicate solutions to customer issues.
✨Be Ready to Discuss Tech Skills
Make sure you're comfortable discussing your experience with Microsoft Packages and any CRM systems you've used. Be prepared to give examples of how you've used these tools to manage customer enquiries or complaints efficiently.