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For Companies At a Glance
- Tasks: Support customers with financial guidance through phone and written communication.
- Company: Respected banking organisation known for exceptional customer service.
- Benefits: Gain valuable experience, work in a supportive team, and make a real difference.
- Why this job: Help people navigate their financial challenges while developing your skills.
- Qualifications: Experience in customer service, strong communication, and empathy required.
- Other info: Join a compassionate team focused on continuous learning and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
Honeycomb is delighted to partner with a respected and long‑established banking organisation in Northern Ireland to hire a Customer Support Advisor on a 6-9 month temporary contract, based in Dunmurry. This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.
The Role
As a key member of the Customer Support Team, you will support customers through telephone‑based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.
Key Responsibilities
- Proactively contacting customers by phone, in writing, and occasionally face‑to‑face to discuss financial solutions.
- Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
- Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
- Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
- Developing strong relationships with internal and external stakeholders to ensure a customer‑obsessed approach in every interaction.
About You
We’re looking for someone who is passionate about helping people and skilled at building rapport. You’ll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations. You’ll be agile in your approach to work and able to navigate a busy and fast‑paced environment.
Essential Criteria
- Experience delivering exceptional customer service within a contact centre environment.
- Strong communication skills, including active listening to understand customers' financial and personal situations.
- High level of empathy and emotional intelligence.
- Ability to work flexibly, prioritise tasks, and deliver at pace.
- Resilience and experience supporting customers, including those in vulnerable situations.
Desirable
- Previous banking or debt management experience.
Why Apply?
This role offers the opportunity to make a genuine difference in customers' lives while gaining valuable experience with a respected local financial institution. You’ll join a supportive team that values compassion, professionalism, and continuous learning.
How to Apply
If this sounds like the ideal next step for you, please send your up‑to‑date CV via the link provided. Honeycomb is committed to providing an inclusive recruitment process. If you require adjustments due to a disability or accessibility needs, please let us know. We’re proud to be an equal opportunities employer.
Customer Support Advisor (Debt Management) employer: Honeycomb Jobs Ltd
Contact Detail:
Honeycomb Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Debt Management)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support customers. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers over the phone, try role-playing with a friend or family member. Focus on active listening and responding with empathy to different scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've helped customers in tough situations. This will demonstrate your resilience and ability to handle sensitive topics, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join a supportive team that values compassion and professionalism.
We think you need these skills to ace Customer Support Advisor (Debt Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Support Advisor. Highlight your experience in customer service, especially in sensitive situations, and showcase your empathy and communication skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping people. Share specific examples of how you've supported customers in the past, particularly those facing financial difficulties.
Showcase Your Skills: In your application, emphasise your ability to work in a fast-paced environment and your resilience. We want to see how you prioritise tasks and deliver exceptional service under pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with a respected banking organisation.
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt management and customer support. Brush up on common financial terms and scenarios that customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role requires a high level of empathy, think of examples from your past experiences where you've helped someone in a difficult situation. Be ready to share these stories during the interview to demonstrate your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for this role, so showing that you can listen and engage will set you apart from other candidates.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about the team culture or how they support employees in challenging situations. It’s a great way to demonstrate your enthusiasm and curiosity!