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- Tasks: Deliver outstanding customer service and assist with banking enquiries in a friendly manner.
- Company: Join a leading banking organisation known for excellent customer care and community values.
- Benefits: Work Monday to Friday, 9:00 am - 3:00 pm, with a supportive team environment.
- Why this job: Be the first point of contact for customers and make a real difference in their banking experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Honeycomb is excited to partner with a leading banking organisation in Northern Ireland to recruit a Customer Service Advisor for their Portadown branch. This is a temporary, ongoing role, offering the opportunity to work for a well-established company renowned for its excellent customer care and strong community values.
Role Overview
As a key member of the branch's customer service team, you will be the first point of contact for customers, delivering professional and welcoming service at all times. Your responsibilities will include assisting with everyday banking enquiries, processing transactions, and handling cash securely. The hours of work are Monday to Friday, 9:00 am - 3:00 pm.
Key Responsibilities
- Deliver outstanding customer service by addressing enquiries efficiently and courteously.
- Accurately process cash transactions, including deposits, withdrawals, and payments.
- Follow all cash-handling, security, and compliance guidelines, ensuring reconciliation meets audit standards.
- Promote the bank's products and services and guide customers in using digital or self-service channels where appropriate.
- Collaborate with colleagues to maintain a positive, team-oriented branch atmosphere.
About You
We are looking for a reliable, detail-focused individual who enjoys working with the public and can manage cash responsibly.
Essential Requirements
- Previous experience in a customer-facing or service-focused role.
- Proven accuracy and accountability in handling cash.
- Strong communication and interpersonal skills.
- Ability to prioritise and manage workload effectively in a busy environment.
- Full, valid UK driving licence.
Desirable Requirements
- Experience in banking, financial services, or retail cash handling environments.
Additional Information
Honeycomb is committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or accessibility need, please let us know. We are an equal opportunity employer.
How to Apply
Submit your CV via the link provided or contact Cora Montgomery at Honeycomb. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Customer Service Advisor (Portadown) employer: Honeycomb Jobs Ltd
Contact Detail:
Honeycomb Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Portadown)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and approachable. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows you take the opportunity seriously and are ready to represent the bank's strong community values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor (Portadown)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer-facing roles and your cash handling experience to grab our attention!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your passion for excellent customer service!
Be Clear and Concise: When filling out your application, keep it straightforward. We love clarity! Make sure your points are easy to read and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle common banking enquiries and demonstrate your understanding of what makes a great customer experience.
✨Showcase Your Cash Handling Skills
Since this role involves processing cash transactions, be prepared to talk about your previous experiences with cash handling. Highlight any specific instances where you ensured accuracy and compliance in your past roles.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, as you'll need to convey information effectively to customers and colleagues alike.
✨Demonstrate Team Spirit
This role requires collaboration with your team. Think of examples from your past where you contributed to a positive team atmosphere or helped a colleague, and be ready to share these during your interview.
