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For Companies At a Glance
- Tasks: Manage customer complaints, ensuring accurate triage and resolution.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Gain valuable experience in banking and customer service.
- Other info: Temporary role with potential for extension and professional growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong banking knowledge and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Honeycomb is proud to be working alongside a leading bank to recruit for a Customer Resolutions Administrator on a temporary basis. This is a key role, supporting the Customer Resolutions team to ensure customer complaints are accurately triaged, investigated and resolved.
The Role
As a Customer Resolutions Administrator, you will manage a queue of customer complaints, ensuring each case is correctly categorised and progressed through investigation to resolution. This role is ideal for someone with strong banking knowledge who can hit the ground running using bank systems and processes.
Your responsibilities will include:
- Triaging complaints, ensuring the customer's concerns are fully understood and recorded.
- Correctly categorising complaints on the complaint's portal.
- Investigating complaints by reviewing case notes, file documentation and transactional history.
- Completing end-to-end resolution, including drafting clear resolution letters and issuing outcomes to customers.
- Managing an allocated queue of cases and delivering an agreed volume of resolutions per week.
- Escalating complex matters where appropriate.
The Person
You will bring strong banking experience and a customer-focused mindset, with the ability to follow processes and communicate outcomes clearly.
Essential:
- Previous banking experience with a solid understanding of products, services and customer journeys.
- Strong attention to detail, with the ability to correctly categorise cases and maintain accurate records for reporting.
- Excellent written communication skills, including drafting clear, customer-friendly resolution correspondence.
- Strong investigative skills and confidence reviewing case notes, documentation and transactional history.
Desirable:
- Previous experience and familiarity with internal banking systems and complaints processes.
- Prior complaints handling/customer resolutions experience (banking preferred).
- Exposure to regulated complaint handling standards is beneficial.
Working Hours & Contract
Hours of Work: Monday to Friday, 9 am to 5 pm
Contract: Temporary (3 months initially with a review for extension)
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided.
If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Customer Resolutions Administrator employer: Honeycomb Jobs Ltd
Contact Detail:
Honeycomb Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Customer Resolutions Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your banking knowledge and customer service skills. Think about real-life examples where you've triaged complaints or resolved issues, as these will show you're ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, showing how your experience aligns with the specific needs of the Customer Resolutions team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace Customer Resolutions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your banking experience and customer service skills. We want to see how your background aligns with the role of Customer Resolutions Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the customer resolutions process, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your written communication skills, which are crucial for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Know Your Banking Stuff
Make sure you brush up on your banking knowledge before the interview. Understand the products, services, and customer journeys relevant to the role. This will help you answer questions confidently and show that you can hit the ground running.
✨Master the Complaint Process
Familiarise yourself with common complaint handling processes and internal banking systems. Be ready to discuss how you would triage and categorise complaints effectively. Showing that you know the ropes will impress the interviewers.
✨Show Off Your Communication Skills
Since you'll be drafting resolution letters, practice writing clear and concise responses. During the interview, demonstrate your ability to communicate outcomes clearly. This is crucial for a Customer Resolutions Administrator role.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Prepare examples of how you've accurately categorised cases or maintained records in previous roles. This will reassure them that you can handle the responsibilities of managing a queue of customer complaints.