At a Glance
- Tasks: Support customers facing financial difficulties through compassionate phone conversations.
- Company: Join a respected bank known for its positive culture and staff development.
- Benefits: Enjoy hybrid working, a supportive team, and potential for permanent roles.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in customer service or financial support; empathy and strong communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. This is a full-time, 6-12 month temporary position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.
The Role
- As a Senior Collections Advisor, you will be a key contact for customers facing financial difficulties, working within a telephony-based environment where inbound calls are central to the role.
- You will provide compassionate and effective support through:
- Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances.
- Managing sensitive, telephony-based conversations with empathy, professionalism, and confidence.
- Assessing individual situations to determine the most appropriate course of action.
- Creating realistic repayment and support solutions that meet both customer and business needs.
- Signposting customers to trusted external organisations for additional financial or debt advice.
- Regularly reviewing customer plans to ensure they remain accurate and supportive.
- Providing clear guidance on debt management options when required.
The Person
- Experience within customer service, banking, or a financial support environment.
- Experience in debt management, collections or asset finance is beneficial.
- Confident in managing sensitive discussions with empathy and professionalism.
- Strong communication skills with the ability to build lasting relationships.
- Proactive, compassionate, and solutions-driven in approach.
Package & Benefits
- Monday to Friday, 9:00 am - 5:00 pm.
- Hybrid working options available following training.
- Supportive team environment with potential to move into a permanent contract.
Please submit your CV through the application link provided. If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you. Honeycomb is dedicated to ensuring equal opportunities for all applicants. Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.
Senior Collections Advisor in Belfast employer: Honeycomb Jobs Ltd
Honeycomb is an exceptional employer, offering a supportive and positive work culture that prioritises staff development and employee retention. As a Senior Collections Advisor in the heart of Belfast City Centre, you will benefit from a hybrid working model, a compassionate team environment, and ample opportunities for career progression within a respected financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Collections Advisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the financial institution's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle sensitive conversations and demonstrate your empathy and professionalism, which are key for a Senior Collections Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've successfully managed customer relationships or resolved financial issues. This will help you stand out as a proactive and solutions-driven candidate.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It not only streamlines the process but also shows your commitment to joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Collections Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Collections Advisor. Highlight your experience in customer service and any relevant skills in debt management or financial support. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves managing sensitive conversations, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that show how you've successfully navigated tough discussions with empathy and professionalism.
Be Solutions-Driven:We love candidates who are proactive and solutions-oriented! In your application, share instances where you've created effective solutions for customers facing challenges. This will show us that you’re ready to tackle the responsibilities of the role head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Honeycomb Jobs Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Collections Advisor. Familiarise yourself with common financial difficulties customers face and how to approach these conversations with empathy and professionalism.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Show that you can engage in sensitive discussions by asking clarifying questions and summarising their points to ensure you understand their needs.
✨Showcase Your Experience
Be ready to share specific examples from your past roles in customer service or debt management. Highlight situations where you successfully managed sensitive conversations and created effective repayment solutions for customers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and team dynamics. This shows your genuine interest in the role and helps you assess if the environment aligns with your career goals.
